Production Support Analyst

SAKSOFT PTE LIMITED; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading IT solutions provider in Singapore is seeking an experienced IT Support Specialist. The ideal candidate has over 4 years in Banking IT support, with solid experience in OpenShift and Kubernetes. You will be responsible for maintaining container-native applications, troubleshooting issues, and collaborating with cross-functional teams. This role requires effective time management and an understanding of ITIL methodology. Competitive compensation and an engaging work environment are offered.

Qualifications

• Minimum 4 years of experience working in Banking IT industry support.
• Experience in internet banking and mobile banking applications.
• Experience in production support in a high availability environment.

Responsibilities

• Support maintenance of OpenShift and container native applications.
• Manage or support OpenShift or Kubernetes infrastructures.
• Troubleshoot software code issues and integrate applications.

Skills

Experience in Banking IT support

Team player

Time management

L2 / L3 support experience

Understanding of ITIL methodology

Tools

OpenShift

Kubernetes

Docker

AWS

VMware vSphere

Job description

Qualifications

• Minimum 4 years of experience working in Banking IT industry support. Experience in internet banking applications and mobile banking applications.
• Strong team player. Flexible and being able to manage time effectively.
• Able to work with sense of urgency under multiple deadlines and successfully organize and complete tasks with minimal supervision.
• Experience in L2 / L3 support in a Production Support group in a high availability / mission critical environment.
• Solid understanding of ITIL methodology.

Responsibilities

• Support maintenance of OpenShift, container native applications and microservice design patterns.
• Two years of experience managing or supporting OpenShift or Kubernetes infrastructures.
• Experience with additional container, virtualization, or cloud technologies like Red Hat OpenShift Container Platform, Kubernetes, Docker, VMware vSphere, Amazon Web Services (AWS), etc.
• Ability to manage the container platform ecosystem.
• Assist in change review of container platform for new versions of OpenShift, Hotfixes, etc.
• Integrate multi-functional applications into container-based support services.
• Participate in a highly collaborative team environment, contributing to all phases of the development lifecycle.
• Troubleshoot software code issues and report findings.
• Review and provide feedback on project technical documentation.
• Assist in the troubleshooting of incidents, timely follow up with development team for fixes.
• Assist with trouble tickets with the ability to create, update, and close tickets, and track items to resolution (Remedy, Confluence, JIRA)
• Hands‑On experience in writing / debugging scripts, code, database queries

Software Engineering & Change Management.