Product Support & Optimization Analyst

Accenture; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A global professional services company in Singapore is seeking a candidate with strong communication skills and customer service experience. The role involves developing knowledge in complex product groups, resolving advertising issues, and ensuring high-quality customer support. Candidates should possess a diploma and at least one year of relevant experience. The position requires teamwork, communication, and problem-solving abilities, with shifts including weekends based on client demands.

Qualifications

• Minimum of 1 year of experience in Customer Service or Call Centre.
• Excellent oral and written communication skills required.
• Ability to rapidly assess, analyze, and resolve issues.

Responsibilities

• Develop deep knowledge within a complex product group.
• Investigate and prioritize advertising issues for further troubleshooting.
• Facilitate a high-end customer experience related to support for advertising bugs.

Skills

Customer Service

Communication skills

Problem-solving

Team collaboration

Technical troubleshooting

Critical thinking

Education

Diploma

Job description

A global professional services company in Singapore is seeking a candidate with strong communication skills and customer service experience. The role involves developing knowledge in complex product groups, resolving advertising issues, and ensuring high-quality customer support. Candidates should possess a diploma and at least one year of relevant experience. The position requires teamwork, communication, and problem-solving abilities, with shifts including weekends based on client demands.