Product Support & Customer Experience Associate

Accenture; Singapore; On-site; SGD 28,000 - 40,000; Full time

Job summary

A global professional services company in Singapore is seeking a Customer Service representative to develop knowledge in product support. The role focuses on troubleshooting, enhancing customer experience, and mentoring team members. Candidates should hold a diploma, have a minimum of 1 year experience in a call center, and possess excellent communication skills. This position involves working shifts and weekends as required by client demands.

Qualifications

• Minimum of 1 year of experience in Customer Service/Call Centre.
• Aptitude to support sophisticated products.
• Ability to think critically and problem seek.

Responsibilities

• Develop deep knowledge within a complex product group.
• Investigate and prioritize advertising issues.
• Own tasks end-to-end until they are assigned to specialists.
• Discern product confusion from bugs and determine solutions.
• Mentor team members and own product support areas.

Skills

Excellent oral and written communication skills

Ability to rapidly assess and resolve issues

Ability to work in teams

Proficient in English

Proficiency with using computers

Education

Diploma holder

Job description

A global professional services company in Singapore is seeking a Customer Service representative to develop knowledge in product support. The role focuses on troubleshooting, enhancing customer experience, and mentoring team members. Candidates should hold a diploma, have a minimum of 1 year experience in a call center, and possess excellent communication skills. This position involves working shifts and weekends as required by client demands.