Product Support Assistant (Airport Retail)

LOTTE TRAVEL RETAIL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A prominent travel retail company located in Singapore is seeking a Product Support Assistant to manage stock and ensure inventory accuracy at Changi Airport. Responsibilities include receiving deliveries, replenishing displays, and supporting various ad-hoc tasks. Ideal candidates are organized, self-motivated, and able to handle heavy loads. A minimum N-Level or equivalent is required, and applicants must be at least 21 years old as stated by the Tobacco Act. This role offers flexible working hours.

Qualifications

• Must be 21 years old and above as per Tobacco Act.
• Comfortable with handling movements of heavy loads (10kg to 25kg).
• Able to work retail and shift hours.

Responsibilities

• Receive incoming deliveries and manage inventory.
• Conduct stock checks and ensure inventory accuracy.
• Replenish store displays and maintain visual merchandising.
• Inspect items for defects and manage returns or replacements.
• Deliver duty-free items to departure gates.
• Keep storeroom and work areas compliant with safety regulations.
• Support various ad-hoc duties as assigned.

Skills

Organized

Self-motivated

Ability to handle heavy loads

Thrives under pressure

Comfortable working retail shifts

Familiarity with liquor and tobacco products

Education

Min N-Level or equivalent

Job description

Product Support Assistant

Location: Changi Airport

Working Hours: Rotating shift between 0530 and 0230 (FT/PT) and 2100 and 0800 (MN)

Full-Time & MN Shift: 9.5 hours including 1 hour unpaid break, 42.5 hours per week

Part-Time Shift: 9.5 hours including 1 hour unpaid break, min 5 days a week (Min 2 months commitment)

Midnight Shift (PT): Min 7 hours per shift, min 4 days a week (Min 2 months commitment)

Salary: 2k - 2.4k (Part-time: 13/hour)

Responsibilities

• Receive incoming deliveries, label, pick, pack, and transfer stock across stores and terminals.
• Conduct stock checks, ensure inventory accuracy, and complete all related documentation correctly.
• Replenish store displays, maintain visual merchandising standards, and support online order fulfilment (e.g. IShop Changi).
• Inspect items for defects and follow procedures for returns or replacements.
• Deliver duty-free items to departure gates before flight closure times.
• Keep storeroom and work areas clean, organized, and compliant with safety regulations.
• Support various ad-hoc duties as assigned by supervisors or retail managers.

Requirements

• Min N-Level or equivalent.
• Comfortable with handling movements of heavy loads and carton boxes (10kg to 25kg).
• Organised and self-motivated.
• Able to thrive under pressure.
• Comfortable to work retail and shift hours.
• Comfortable to handle liquor and tobacco products.
• Must be 21 years old and above as per Tobacco Act.

Benefits