Product Support Analyst/Product Owner - Contract

NTT SINGAPORE PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading technology company in Singapore is seeking a Product Support Analyst responsible for ensuring the delivery and support of digital commerce platforms, such as ticketing and payment solutions. The role involves managing project timelines, collaborating with various stakeholders, and contributing to continuous improvement initiatives. Ideal candidates will have 3–5 years of relevant experience and strong organizational skills, along with an eagerness to grow into a Product Owner position.

Qualifications

• 3–5 years of experience in a product support or digital project role.
• Experience with digital commerce platforms such as ticketing or e-commerce.
• Hands-on experience with project timelines and UAT coordination.

Responsibilities

• Support the delivery of digital commerce initiatives and manage project timelines.
• Coordinate UAT activities and ensure go-live readiness.
• Act as a liaison between business teams, IT, and vendors.

Skills

Strong organizational skills

Ability to manage multiple priorities

Experience with Agile / Scrum

Detail-oriented and analytical

Ability to translate requirements

Job description

Role Purpose

• The Product Support Analyst supports the delivery and ongoing digital commerce platforms, including the ticketing portal and payment solutions.
• This role sits at the intersection of business, technology, and operations, ensuring that product features are delivered on time, issues are resolved efficiently, and commercial requirements are translated clearly into executable work.
• With strong performance, this role provides a clear growth pathway to a Product Owner, with the opportunity to progressively own a digital channel end-to-end.

Key Responsibilities

Product Delivery & Support

• Support day-to-day delivery of digital commerce initiatives, particularly for ticketing portal features, promotions, bundles, and payment capabilities
• Track and manage project timelines, milestones, and dependencies across multiple workstreams and vendors
• Assist Product Managers / Product Owners in preparing user stories, acceptancecriteria, release notes, and backlog grooming
• Coordinate UAT activities, regression testing, and go-live readiness with internal stakeholders

Payments & Commerce Operations

• Support implementation and maintenance of payment methods (e.g. cards, wallets, alternative payments) across digital channels
• Assist in issue triage for payment failures, refunds, reconciliation, and transaction discrepancies
• Work closely with vendors, finance, and IT to ensure commercial and operational requirements are met

Stakeholder & Vendor Coordination

• Act as a key liaison between business teams (Marketing, Park Ops, Finance), IT, and external vendors
• Track risks, issues and dependencies, and proactively surface concerns that may impact delivery timelines
• Support preparation of project updates, status reports, and post-implementation reviews

Continuous Improvement & Growth

• Analyse platform performance, support tickets, and operational data to identifyimprovement opportunities
• Contribute ideas to improve product processes, user experience, and delivery efficiency
• Progressively take on greater ownership of features or a digital channel, under mentorship from senior product leaders

Requirements & Experience

Experience

• 3–5 years of experience in a product support, business analyst, or digital project role
• Prior experience supporting digital commerce platforms, such as ticketing, e-commerce, or booking systems
• Hands-on experience working with project timelines, delivery milestones, and UAT coordination
• Exposure to payment systems, gateways, or digital wallets is strongly preferred

Skills & Competencies

• Strong organizational skills with the ability to manage multiple priorities and deadlines
• Comfortable working with both business and technical stakeholders
• Able to translate business requirements into clear, structured documentation
• Detail-oriented, analytical, and proactive in issue resolution
• Familiarity with Agile / Scrum delivery environments is an advantage

Mindset & Attributes

• Curious and eager to learn product ownership and end-to-end platform management
• Comfortable operating in a fast-paced, cross-functional environment
• Takes ownership, follows through, and seeks continuous improvement
• Strong interest in growing into a Product Owner role over time