Product Solutions Engineer, Payments Platform - Singapore

GOOGLE ASIA PACIFIC PTE. LTD.; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading tech company in Singapore seeks individuals for a role that involves enhancing user experiences through effective technical support and collaboration. Candidates must have a Bachelor’s degree in Engineering or Computer Science and 3+ years' experience with web technologies and programming languages such as Java or Python. Skilled in troubleshooting and API integrations, candidates will analyze and resolve technical issues while supporting integrations with various partners.

Qualifications

• 3 years of experience with client-side web technologies.
• 3 years of experience coding in Java or Python.
• Experience with API integrations.
• Experience troubleshooting issues for partners or customers.

Responsibilities

• Analyze and resolve technical problems on partner integrations.
• Understand workflows and define tool needs for operational growth.
• Collaborate with Engineering to improve troubleshooting efficiency.
• Support technical integrations and new product features.
• Provide documentation and training for partner integrations.

Skills

Client-side web technologies (HTML, CSS, JavaScript)

Programming languages (Java, Python)

API integrations

Database technologies (SQL, NoSQL)

Troubleshooting technical issues

Education

Bachelor’s degree in Engineering, Computer Science, or related field

Tools

Linux

Unix

Windows

Job description

Job description

In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's diverse product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration, and more).

Additional job description

The gTech Users and Products (gUP) organization empowers Google’s ecosystem of products. In this role, you will work across Sales, Product and Engineering teams as well as end users of our products (like consumers and B2B partners) to make the various products work. You will leverage both the technical expertise and the operations to bring the magic of Google support to our three billion users and thirty million partners globally. gUP builds solutions that take user experience and engagement with Google to the next level, supporting users across products, countries, cultures, incomes, and identities. We advocate for users through partnerships with product areas at Google (and some Alphabet businesses), supporting Google’s consumer products ecosystem and enabling numerous launches for Google’s consumer products each year.

Job responsibilities

• Analyze and resolve the pre and post launch technical problems on partner integrations.
• Understand operational workflows, identify and define tool needs to enable operational growth, drive the development and deployment of these tools internally and with Engineering.
• Collaborate with Engineering teams to implement tools to improve troubleshooting efficiency and the end user experience.
• Support technical integrations with partners, testing advocates for new product features, and ensure the resolution of technical challenges.
• Enhance support of partner integrations (both new and ongoing) by providing the necessary documentation, technical guidance and training to the technical centralized operations.

Minimum qualifications

• Bachelor’s degree in Engineering, Computer Science, a related field, or equivalent practical experience.
• 3 years of experience working with client-side web technologies (e.g., HTML, CSS, JavaScript, or HTTP).
• 3 years of experience coding with one or more programming languages (e.g., Java and Python).
• Experience working with API integrations.
• Experience working with database technologies (e.g., SQL, NoSQL).
• Experience troubleshooting technical issues for internal/external partners or customers.

Preferred qualifications

• Master’s degree in Engineering, Computer Science, Business, or a related field.
• Experience in business intelligence, data analytics, or statistics.
• Experience working with systems (e.g., Linux, Unix, Windows).
• Experience with payments systems.