Product Ops and User Support Specialist (Contract)

Monetary Authority of Singapore; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A central bank in Singapore is looking for a motivated professional to enhance its customer support function. This role involves managing user enquiries and translating feedback into product improvements. Ideal candidates will have 0-5 years of experience in customer support, strong analytical skills, and excellent communication abilities. This is a 1-year contract position based in Singapore.

Qualifications

• 0-5 years of experience in customer support or product operations.
• Passion for improving user experience.
• Strong analytical skills to identify patterns.
• Excellent written and verbal communication skills.

Responsibilities

• Manage and resolve user enquiries with high standards.
• Provide technical support for product-related issues.
• Create and maintain knowledge bases for common issues.
• Analyse user enquiries and communicate insights to the product team.
• Collaborate with product teams to implement feedback.

Skills

Customer support experience

Communication skills

Analytical skills

Team player

Job description

What the role is

This role offers an opportunity to bridge the gap between customer support and product development, turning feedback into valuable insights that drive product improvements.

What you will be working on

We are seeking a motivated and customer‑centric professional to evolve our customer support function to drive strategic insights.

• Manage and resolve user enquiries with high standards of service excellence
• Provide technical troubleshooting and support for product‑related issues
• Create and maintain comprehensive knowledge bases for common issues and solutions
• Design and implement feedback collection frameworks
• Systematically analyse user enquiries, feedback and behaviour patterns, and effectively communicate insights to the product team
• Collaborate with product teams to translate user feedback into product improvements

What we are looking for

• 0‑5 years of experience in customer support, product operations or related roles (preferably in technology or digital services)
• Has a passion for improving user experience and influencing product decisions
• Excellent written and verbal communication skills
• Proactive and self‑motivated learner, team player with strong interpersonal skills
• Strong analytical skills with ability to identify patterns and extract meaningful insights
• Proven ability to translate customer feedback into actionable product recommendations

As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment.

This is a 1‑year contract position. All applicants will be notified on whether they are shortlisted or not within 4 weeks of the closing date of this job posting.

About Monetary Authority of Singapore

MAS is the central bank of Singapore. Our mission is to promote sustained non‑inflationary economic growth, and a sound and progressive financial centre.