Product Operation Manager - Integrity Platform Operation

TikTok Pte. Ltd.; Singapore; On-site; SGD 80,000 - 110,000; Full time

Job summary

A leading tech company in Singapore is seeking an experienced product manager to enhance integrity platforms across multiple functionalities. The role requires strong cross-functional communication skills and a minimum of 3 years in product management. Candidates should be proactive and data-driven, capable of managing stakeholders effectively in a fast-paced environment while leading complex projects. This position offers an opportunity to make impactful changes utilizing the latest technologies.

Qualifications

• Minimum 3 years of experience in product operation or management.
• Comfort with fast-paced environments, focused on product development.
• Experience in international teams and flexible across time zones.

Responsibilities

• Lead cross-functional projects related to integrity.
• Create and operationalize features on integrity platforms.
• Align product strategies with business targets.

Skills

Cross-functional communication

Stakeholder management

Data interpretation

Project management

Problem-solving

Education

Bachelor's degree or higher

Job description

Responsibilities

Team introduction We are a team responsible for building integrity platform and tooling product capabilities and driving continuous improvements to meet our business targets. Our daily work includes product business requirement gathering and analysis, new product launches, platform experience management and cross‑functional project management.

We need to manage global stakeholders in our daily work in order to form product alignment, monitor product performance and user satisfaction. We also need innovative thoughts to form new projects that can drive changes leveraging the latest tech or operational management efforts.

• Create, improve, and operationalize features on TikTok's integrity platforms, spanning Ads Moderation, Quality Assurance, Training, Workforce Management, and Risk Management
• Collaborate daily with Product Managers, Software Engineers, and Operations teams to iterate products and processes, aligning with business targets and enhancing user experience
• Independently lead complex cross‑functional projects related to integrity, from problem definition to final execution
• Prioritize requests, striking a balance between short‑term objectives and long‑term goals
• Collect, understand, filter, and translate user feedback into high‑quality Business Requirement Documents (BRD).
• Utilize data to measure product performance and project outcomes
• Address user escalations of bugs and incidents promptly

Qualifications

Minimum Qualification(s)

• Bachelor's degree or higher, with a preference for an engineering background
• Minimum 3 years of experience in product operation, product/program management, or consulting roles
• Comfortable working in a fast‑paced environment, passionate about product and process development for a multi‑billion‑dollar business
• Capable of working in an international team across different time zones, with flexibility for non‑office hour meetings
• Strong cross‑functional communication and coordination skills, adept at managing stakeholders at various levels
• Deep interest in problem‑solving, a proactive self‑starter with a high sense of ownership and logical thinking
• Expertise in project management and stakeholder management and highly data‑sensitive, proficient in in‑depth data interpretation, and committed to data‑driven decision‑making