Product Marketing Support - Credit Cards`

Daulfin Grey HR Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading HR consultancy is seeking a Contract Worker to support its Credit Cards team in Singapore. This role involves preparing frontline materials, handling customer inquiries, and coordinating communications. Ideal candidates are currently enrolled in university with strong analytical skills and attention to detail, ready to commit for at least six months.

Qualifications

• Ability to work independently and manage changes effectively.
• Strong analytical and problem-solving skills.
• Commitment for at least 6 months.

Responsibilities

• Support the Credit Cards team on product and usage campaigns.
• Prepare materials for frontline teams and handle queries effectively.
• Coordinate customer communications with various departments.

Skills

Analytical skills

Problem-solving skills

Attention to detail

Education

Currently enrolled in university

Job description

Contract Worker, Credit Cards

The contract worker will be supporting the Credit Cards team on product and usage campaigns.

Responsibilities

Pre-Campaign Preparation

• Monitor competitive landscape

Frontline & Operational Readiness

• Prepare materials and FAQs to brief frontline and operations teams on new campaigns, processes, and procedures
• Handle queries from Call Centre and Operations

Customer Communications

• Coordinate with Legal, Compliance, Customer Experience, and Marketing to clear customer communications
• Liaise with marketing to update website materials (e.g., product pages, T&Cs)

Post Campaign Fulfilment

• Support fulfilment of customer offers and administrative tasks
• Prepare reports to track performance and effectiveness of channels and programs

Others

• Perform end-to-end testing for UAT if required
• Support administrative matters

Requirements

• Ability to work independently and adjust priorities quickly
• Ability to work under pressure and manage deadlines and unexpected changes
• Attention to detail
• Strong analytical skills
• Problem-solving and decision-making skills
• Commitment for at least 6 months

Education

• Currently enrolled in university
• Prior work experience preferred