Product Manager (Quality and Automation) APAC

Sumsub; Singapore; Remote; SGD 80,000 - 100,000; Full time

Job summary

A leading verification platform is seeking a Product Manager to drive automation and feature development for KYC onboarding. The ideal candidate has over 3 years of product management experience, a strong understanding of the APAC market, and excellent communication skills. This remote role offers flexible working hours and unique benefits, including extra leave during holidays and a focus on career development.

Benefits

Flexible working schedule

1 extra day off for birthday

7 additional holiday days

Learning opportunities

Qualifications

• 3+ years of experience in product management or related technical role.
• Deep understanding of the APAC market and experience with APAC-based clients.
• Fluent in English; Mandarin is a strong advantage.

Responsibilities

• Develop and enhance automation features for KYC onboarding.
• Define and prioritize product initiatives.
• Collaborate with engineering and compliance teams.

Skills

Product management experience

Communication skills

Technical understanding

Organizational skills

Data analysis

Tools

Jira

Confluence

Job description

Sumsub is a leading full-cycle verification platform that enables scalable compliance.

From identity and business verification to ongoing monitoring, our platform adapts to your risk appetite and market demands, ensuring global compliance. Customize analytics and workflows with our no-code interface.

With over 4,000 clients across fintech, crypto, transportation, trading, e-commerce, education, and iGaming—including Bitpanda, Wirex, Avis, Bybit, Vodafone, Duolingo, Kaizen Gaming, and TransferGo.

Now we are looking for a skillful Product Manager to drive automation and feature development for KYC onboarding (documents, facial recognition, databases, cross-checks).

What You Will Be Doing:

• Developing and enhancing automation features for KYC onboarding.

• Defining and prioritizing product initiatives to improve accuracy, efficiency, and compliance.

• Working closely with engineering, data science, and compliance teams to drive innovations in automation.

• Exploring and implementing LLM, OCR, and AI/ML solutions to optimize processes.

• Monitoring key quality and performance metrics, identifying areas for improvement.

• Collaborating with key stakeholders to define requirements and validate hypotheses.

About You:

• 3+ years of experience in product management, quality assurance, or a related technical role (e.g., presales, L3 technical support, QA automation, or software development).
• Deep understanding of the APAC market — including regional product, client, and regulatory nuances. Prior experience working with APAC-based clients or development teams is highly preferred.
• Proven ability to bridge communication between clients and developers, translating business needs into actionable technical requirements.
• Strong technical background — able to understand APIs, automation frameworks, and test environments, and to engage meaningfully in discussions with engineers.
• Hands‑on familiarity with product lifecycle management and project tools such as Jira, Confluence, and similar systems.
• Comfortable analyzing data and writing basic SQL queries to support product quality and performance insights.
• Strong organizational and communication skills; able to present complex technical issues in a clear, structured, and client‑friendly manner.
• Self‑driven and proactive in identifying product or process gaps and proposing scalable solutions.
• Fluent English required; Mandarin or another APAC regional language is a strong advantage.

Nice to have:

• Basic knowledge of AI/ML: understanding key concepts and applying algorithms in practice would be an advantage.
• Mandarin or another APAC regional language is a strong advantage.

What We Offer:

• Fully remote and flexible working schedule, with access to a coworking space (in some locations).
• Working with a product that matters. Our technology helps to protect millions of users and lots of online services worldwide.
• International project. Our team works from offices in Berlin, Limassol, London, and Miami, our customers are spread from Mexico and the USA to Hong Kong, South Korea, and Singapore.
• 1 extra day off to celebrate your birthday.
• 7 additional days to enjoy the Christmas & New Year holidays.
• 7 days of sick leave (without the need for documentation).
• Regular, fully covered team offsites to connect and collaborate.
• Learning opportunities and support to attend industry events with the team.

The hiring stages:

TA screening → Hiring Manager Interview → Assignment → Final Interview.

Sounds like a great opportunity for your career development? Then go ahead and apply!

We are a global community of innovators, creators, and thinkers, and we believe that diversity fuels our innovation. Sumsub is proud to be an equal opportunity employer, committed to building a diverse and inclusive workforce. We welcome applications from people of all backgrounds, cultures, genders, experiences, abilities and perspectives. Join us in shaping the future inclusively.