Product Manager (Contract) - Subscription & Auto Renewal

Sleek Tech Pte Ltd; Singapore; On-site; SGD 110,000 - 170,000; Full time

Job summary

Sleek Tech Pte Ltd in Singapore is seeking to own the subscription renewal journey from first renewal notice to payment collection. You will transform renewal management from a team-driven process to a system-driven engine that increases renewal rate and automated collection.

This role focuses on reducing revenue leakage across corporate secretary, accounting, and compliance subscriptions, leveraging data, automation, and product-led nudges to improve customer experience and retention.

Job description

Through proprietary software and AI, along with a focus on customer delight, Sleek makes the back-office easy for micro SMEs.

We give Entrepreneurs time back to focus on what they love doing - growing their business and being with customers. With a surging number of Entrepreneurs globally, we are innovating in a highly lucrative space.

We operate 3 business segments:

Corporate Secretary: Automating the company incorporation, secretarial, filing, Nominee Director, mailroom and immigration processes via custom online robots and SleekSign. We are the market leaders in Singapore with ~5% market share of all new business incorporations

Accounting & Bookkeeping: Redefining what it means to do Accounting, Bookkeeping, Tax and Payroll thanks to our proprietary SleekBooks ledger, AI tools and exceptional customer service

FinTech payments: Overcoming a key challenge for Entrepreneurs by offering digital banking services to new businesses

Sleek launched in 2017 and now has around 15,000 customers across our offices in Singapore, Hong Kong, Australia and the UK. We have around 600 staff with an intact startup mindset.

We have recently raised Series B financing off the back of >70% compound annual growth in Revenue over the last 5 years. Sleek has been recognised by The Financial Times, The Straits Times, Forbes and LinkedIn as one of the fastest growing companies in Asia.

Backed by world-class investors, we are on track to be one of the few cash flow positive, tech-enabled unicorns based out of Asia Pacific.

At Sleek, we are on a mission to streamline operations and elevate customer experience through intelligent automation and modern engineering.

About the subscription product and this role

Sleek's revenue is overwhelmingly recurring: corporate secretary, accounting and compliance services are sold as annual subscriptions, and each year roughly a quarter of that entitlement base comes up for renewal through a process that remains, in large part, manual. Sales and account teams chase, remind, negotiate and collect; the product nudges but does not yet decide. The gap between the renewal rate we achieve and the rate the service quality warrants is revenue leakage, and closing it is the mandate of this role.

Mission:

Own the subscription renewal journey from first renewal notice to collected payment, and convert it from a team-driven effort into a system-driven engine that raises the renewal rate and the share of renewals collected automatically.