Product Manager

PARCEL PERFORM PTE. LTD.; Singapore; Hybrid; SGD 70,000 - 100,000; Full time

Job summary

A dynamic logistics tech company in Singapore is seeking a passionate Product Manager to lead the development of AI-powered shipping tools. In this role, you will manage the shipping platform and define API standards, ensuring seamless order fulfilment. The ideal candidate will have 3-5 years of experience in product management, particularly in e-commerce logistics. You will work in an innovative environment and receive attractive benefits such as health insurance, unlimited leave, and options for professional growth.

Benefits

Health insurance

Dental coverage

Unlimited leave policy

Hybrid working mode

Employee stock options

Learning sponsorship

Choice of MacBook or Lenovo Laptop

Qualifications

• 3–5 years of experience in Product Management, preferably related to logistics or supply chain.
• Comfortable with technical conversations around REST APIs and data contracts.
• Experienced in order/fulfilment workflows and shipping rules.
• Strong synthesis of customer feedback and business goals.
• Excellent communication skills in various formats.
• Curious and pragmatic with AI tools to enhance productivity.

Responsibilities

• Develop AI-powered shipping tools for automation.
• Manage the shipping and label generation platform.
• Define API and data-exchange standards for integrations.
• Support carrier integration and partnerships.
• Design workflows for exception handling using AI.
• Develop product strategy through research and data analysis.
• Track KPIs and ensure alignment across teams.
• Apply AI tools for enhanced productivity.

Skills

Product Management

REST APIs

E-commerce logistics

Communication

AI tools

Data mapping

Job description

Parcel Perform is building the next‑gen and AI-first Shipping platform that plugs seamlessly into our customers’ warehouse and order‑fulfilment stack. We are looking for a passionate Product Manager to join our growing team. You’ll help merchants and 3PLs sync orders, review line items, configure smart allocation rules, generate carrier labels via API, and return all artefacts to WMS/OMS for printing and packing reliably and at scale.

WHAT YOU’LL DO

• Develop AI-powered shipping tools that incorporate smart carrier assignment rules, anomaly detection, data checks, and predictive exception handling to improve automation.

• Manage the full shipping and label generation platform from order intake to label creation and data syncing with other systems.

• Set up reliable integrations through defining API and data‑exchange standards with clear error handling and monitoring.

• Support carrier integration & partnerships team for integrating with carriers, 3PLs and customer systems by ensuring label APIs, SLAs, and edge‑case handling are validated.

• Design smart exception workflows that blend automation, AI agents, and human review for cases like address errors or data issues.

• Support the development and evolution of the product strategy and roadmap through research, discovery, interviews, usability tests, and data analysis.

• Measure and communicate impact by tracking key KPIs, running training & demos, close support for GTM teams, and ensure clear and comprehensive alignment across the organisation.

• Work the AI way through applying AI tools, workflows, and lightweight agents to accelerate discovery, specs, test‑data generation, regression checks, and support triage without sacrificing quality.

WHO YOU ARE

• 3–5 years in Product Management (or equivalent), preferably with e‑commerce logistics, supply chain, warehousing/3PL, or carrier integration experience.

• Comfortable in technical conversations: REST APIs, auth, rate limits, webhooks, async messaging, idempotency, pagination, retries; able to read/write JSON payloads and reason about data contracts.

• Experienced with order/fulfilment workflows, shipping rules, label/manifest generation, and returning artefacts to OMS/WMS; familiarity with data mapping and basic EDI concepts is a plus.

• Evidence of research rigour and synthesis: you triangulate customer feedback, usage analytics, and business goals into crisp problem statements and sequenced bets.

• Excellent communication across docs, diagrams, live demos, and async updates in a clear, concise, and outcome‑oriented manner.

• AI‑curious and pragmatic: you are AI‑first and actively use AI tools/agents to increase velocity and quality (prompting, test‑case generation, log summarisation, draft specs).

• Owner mindset: proactive, hands‑on, comfortable with ambiguity, and motivated by impact; you collaborate effectively with Engineering, Data/AI, Design, and GTM teams.

WHAT YOU WILL RECEIVE IN RETURN!

• The opportunity to work in a fast‑growing, exciting, and innovative business that will revolutionize the e-commerce logistics industry. You will be the needle of success on the growth of a global product that will become a key platform behind successful e-commerce logistics operations worldwide.

• The ability to continuously learn and develop in an international team environment with you being a critical driver of our event initiatives. You will work closely within the Singapore team and cross‑functionally with other departments.

• An environment where everybody focuses on continuous growth. We work with you on your strengths and weaknesses to further your own personal development.

• Attractive benefits include health insurance and dental coverage, unlimited leave policy, hybrid working mode, employee stock options scheme, learning sponsorship, regular team activities, choice of Apple MacBook or Lenovo Laptop, and many more!

ABOUT US

Built on the industry's most comprehensive e‑commerce logistics data, Parcel Perform is the leading AI‑powered Delivery Experience Platform, centered around AI Decision Intelligence.

The company provides businesses with essential AI tools—including Proactive Data Monitoring, Daily AI Insight Summaries, Targeted Recommendations, Performance Alerts, Out‑of‑the‑box Business Intelligence, and the AI Navigator—to optimize operations, personalise the customer journey, and transform e‑commerce logistics into a key driver of customer satisfaction and loyalty.

With its AI‑first approach, Parcel Perform enables businesses worldwide to ensure their delivery experience meets the highest standards, master proactive control, and lead by becoming the preferred choice for consumers in an AI‑driven world.

Get started at www.parcelperform.com.