Product Deployment Leader (MCS)

THALES DIS (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading telecommunications company in Singapore is seeking a Technical Consultant to manage product deployment and provide top-notch support to global customers. You will work closely with R&D departments and ensure the quality of products and services. Ideal candidates should have a Bachelor’s degree in a related field and at least 5 years of relevant experience in telecom cards. Proficiency in languages like Visual Basic and C++ is a plus.

Qualifications

• Min. 5 years’ experience in development or as a Technical Consultant/pre-sales in telecom cards.
• Knowledge of SIM cards standards, OS, and embedded applications.
• Familiarity with mobile platforms and eSIM technology.

Responsibilities

• Ensure successful deployment and product quality through acceptance tests.
• Provide quality and timely support to customers as per SLAs.
• Collaborate with teams for effective issue resolution.

Skills

Telecommunications knowledge

Embedded systems expertise

Problem-solving abilities

Communication skills

Education

Bachelor’s degree in Telecommunications/Electronics/Computer Science

Tools

Visual Basic

C++

Java

Job description

Responsibilities

Deployment

• Ensure successful deployment of a product until first production, with close interaction with various departments (R&D/Industralisation/Tools) and collaborate with Product Managers to improve product usability and supportability.
• Ensure product quality by performing acceptance tests based on concrete use cases.
• Ensure successful product deployment to TC with good documentation and user guides, and conducting training to TC.
• Ensure successful hand-over of product support from R&D and Deployment to Support through effective knowledge transfer training.
• Manage OS model by participating in the baseline review and proposing improvements on features usability.

Support

• Ensure quality and on-time support (understanding, configuration, testing and usage) to worldwide TC and external customers with respect to Service Level Agreement.
• Be proactive and work closely with various departments (R&D/PSE/Tools) to unblock the situation by putting in place corrective actions and answer to business needs with proper marketing ‘pitches’.
• Contribute to the continuous evolution of products and supporting tools, as well as help market our products to our internal customers.
• Lead and organise communication between different teams involved in issue investigation and resolution in order to meet customers’ expectations.
• Define and set up the contractual support offer based on Sales inputs.

Requirements

• Bachelor’s degree or higher in Telecommunications/Electronics/Computer Science
• Min. 5 years’ experience in development or as a Technical Consultant/pre-sales in telecom cards (SIM cards, embedded cards etc)
• Knowledge and experience in: SIM cards standards, OS and embedded applications, Mobile platform, eSIM/Secure Element/GSM
• Knowledge in Visual Basic, C++ and Java (source code reading) is good-to-have