Processing Officer up to 4k, East (BANK)

ADECCO PERSONNEL PTE LTD; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A recruitment agency in Singapore seeks a Processing Officer to manage charge disputes involving Singapore and Hong Kong customers. The role includes resolving disputes according to Card Association rules, updating internal systems, and ensuring compliance. Strong candidates will have experience in financial institutions and be proficient in Excel. This is a 12-month contract position based in East Singapore.

Qualifications

• 1 year of experience in financial institutions preferred, with Credit operations knowledge an advantage.
• Strong multitasking capabilities to handle various activities with tight timelines.
• Ability to work well in a team environment and independently.

Responsibilities

• Resolve charge disputes by processing related activities as per Card Associations.
• Perform pre-checks before processing chargeback requests.
• Follow up for clarification or missing documents.
• Ensure correct action through internal bank systems or Card Association platforms.
• Update chargeback details and action statuses in the bank system.

Skills

Proficiency in Microsoft Office 365 (Excel)

Ability to multitask

Team player

Positive attitude

Ability to work independently

Job description

The Opportunity

Adecco is partnering with a leading bank to look for a Processing Officer

Office Location: East

Starts off as a 12 months contract

The Job

Responsibilities (Maker and Checker role)

1. Resolving Singapore / Hong Kong customer/merchant’s charge disputes by correctly processing the end to end related activities according to different Card Associations (Visa, Mastercard, Amex, UnionPay and JCB) chargeback rules and timeframe. These include:
2. Performing necessary pre-checks before processing a chargeback request
3. Reviewing whether transaction (transaction type, chargeback reason, timeframe and documents received) met the chargeback requirements set by Card Associations
4. Following up with customer/merchant for any clarification or missing documents
5. Performing the correct action required (Fraud reporting / Retrieval / Chargeback / Representations / Pre-arbitration / Arbitration / Pre-Compliance / Compliance) via internal bank system or Card Association platforms
6. Updating the chargeback details / action date / status in internal bank system and Excel Case Registers
7. Uploading / Downloading of chargeback documentation via the Card Association platform
8. Process financial adjustments if required (temp credit / temp credit reversal / deduction of chargeback amount) and updating customer/merchant via letter/ email
9. Creating / Reconciliating the financial general ledger entries generated during the process
10. Perform weekly monitoring and updates on outstanding cases reflected in internal bank system queues / Aging Reports / General Ledger listings / Card Association Platforms and action on the cases before it is due
11. Follow up on outstanding activities such as closure of chargeback cases, rejection reports and
12. Updating volume of the worked / incomplete / outstanding activities daily
13. Pre-processing / Post-processing (reconciliation of cases received, mailing / filing of documents, retrieval of reports, checking and updating of case status)
14. Ad hoc activities such as archival, liaising with Card Associations on chargeback rules, logging service ticket for system issues and answering general ledger enquiries
15. Replying to general chargeback queries customer/merchant might have regarding the transaction posted on the card
16. Liaising with internal departments regarding customer/merchant enquiries, special handling, clarification and exception cases
17. Manage ad-hoc project assigned by Team Manager
18. Escalate any discrepancy / deviation to the Team Manager
19. Assist Team Manager with various systems’ testing and prepare go-live documentation (e.g. Standard Operating Procedure)
20. Continuous review and improvement of processes to improve customer experience and TAT
21. Cross training via various functions at different locations to optimize team resources

Requirements

• 1 year of experience in financial institutions preferred, with Credit operations or knowledge would be an added advantage
• Proficient in Microsoft office 365 i.e. Excel
• Ability to multitasking and handle different activities with different timelines
• Good team player
• Positive thinking and able to work with diversity
• Able to work independently

Next Step

• We could contact you in the soonest time if you directly send your resume to: [e-mail]
• Email Topic: Apply Processing Officer
• We regret to inform that only shortlisted candidates will be contacted