Process Specialist (Operational workflow)

KAROOOOO MANAGEMENT COMPANY PTE. LTD.; Singapore; On-site; SGD 55,000 - 75,000; Full time

Job summary

A leading smart mobility SaaS company is seeking a Business Support Analyst in Singapore to enhance operational efficiency and oversee customer service quality. The candidate will implement process improvements, conduct training, and analyze operations reports. Requirements include 2 years of experience in business process management, proficiency in MS SQL Server, and a collaborative, detail-oriented mindset. Join a vibrant and innovative team to drive operational excellence.

Qualifications

• 2+ years of relevant experience in business process management.
• Basic skills in query and data analysis using databases.
• Demonstrated ability to collaborate effectively across teams.

Responsibilities

• Oversee customer service quality assurance standards.
• Drive process simplification and automation efforts.
• Monitor operational tasks and streamline work processes.
• Drive discussions with stakeholders to improve operational efficiency.
• Prepare and analyze operations reports and recommendations.
• Implement and conduct trainings for new processes.

Skills

Business process management

Data analysis

Collaboration

Attention to detail

Adaptability

Tools

MS SQL Server

Job description

Job Introduction

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Business Support Analyst to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Responsibilities

• Oversee and implement customer service quality assurance standards & operational processes
• Push for process simplification, standardization and automation for Operation functions
• Monitor operational tasks by in developing tools and procedures to streamline work processes in a fast-paced environment
• Drive discussions with stakeholders across our global operations to identify potential opportunities to improve operational efficiency
• Prepare and analyse operations reports, recommendations that address the existing and potential opportunities areas across the organization
• Implement and conduct trainings for new processes.

Requirements

• At least 2 Year(s) of working experience with Business process management and improvement
• Basic query and data analysis using database platforms, including MS SQL Server
• Willingness to learn, with a curious, and data driven mindset.
• Be highly collaborative as the role will work closely with other department members
• Demonstrate high attention to detail with the ability to multi-task and follow-through.
• Ability to rapidly adapt to changing business needs and priorities