Process Specialist (Operational workflow)

KAROOOOO MANAGEMENT COMPANY PTE. LTD.; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

A leading smart mobility SaaS company in Singapore is seeking a Business Support Analyst to enhance operational efficiency. Responsibilities include overseeing quality assurance standards, implementing automation, and analyzing operational reports. The ideal candidate should have at least 2 years of experience in business process management, strong data analysis skills using MS SQL Server, and a collaborative spirit. This position offers an opportunity to work in a vibrant team environment and influence business operations.

Qualifications

• Minimum 2 years of experience in business process management and improvement.
• Basic skills in data analysis and working with databases.
• Collaborative mindset with a focus on learning and improvement.

Responsibilities

• Oversee customer service quality assurance standards.
• Implement process simplification and automation.
• Develop tools to streamline operational tasks.
• Drive stakeholder discussions for efficiency improvements.
• Prepare and analyze operations reports.
• Conduct training for new processes.

Skills

Business process management

Data analysis

Collaboration

Attention to detail

Adaptability

Tools

MS SQL Server

Job description

Job Introduction

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Business Support Analyst to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Responsibilities

• Oversee and implement customer service quality assurance standards & operational processes
• Push for process simplification, standardization and automation for Operation functions
• Monitor operational tasks by in developing tools and procedures to streamline work processes in a fast-paced environment
• Drive discussions with stakeholders across our global operations to identify potential opportunities to improve operational efficiency
• Prepare and analyse operations reports, recommendations that address the existing and potential opportunities areas across the organization
• Implement and conduct trainings for new processes.

Requirements

• At least 2 Year(s) of working experience with Business process management and improvement
• Basic query and data analysis using database platforms, including MS SQL Server
• Willingness to learn, with a curious, and data driven mindset.
• Be highly collaborative as the role will work closely with other department members
• Demonstrate high attention to detail with the ability to multi-task and follow-through.
• Ability to rapidly adapt to changing business needs and priorities