Principal Technology Strategist, Customer Experience, Google Cloud - Singapore

GOOGLE ASIA PACIFIC PTE. LTD.; Singapore; On-site; SGD 120,000 - 150,000; Full time

Job summary

A leading global tech company in Singapore is looking for a candidate to drive customer engagement initiatives and accelerate transformation through cloud solutions. Responsibilities include facilitating workshops and executive briefings, with a focus on aligning technology with business objectives. The ideal candidate will have substantial experience in sales and customer engagement within the technology field.

Qualifications

• 10 years of experience in cloud, data management, or technical infrastructure.
• Experience engaging with enterprise decision-makers.
• Experience in a customer-facing role.

Responsibilities

• Consult and facilitate executive briefings and workshops.
• Lead workshops to identify customer use cases.
• Facilitate interactive product demonstrations.
• Cultivate executive stakeholder relationships.

Skills

Sales

Customer Experience

Business Development

Consulting

Technical marketing

Education

Bachelor's degree in Computer Science or related field

Job description

Product area

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Additional job description

At Google Cloud, we’re on a mission to accelerate every organization’s ability to digitally transform and reimagine their business through data-powered innovation. As part of the Google Cloud Customer Experience organization, the Strategic Customer Engagement (Executive Briefing Program, Customer Advisory Boards and Executive Sponsorship) brings together the best of Google Cloud’s thinking and technology to help enterprise customers and partners solve their toughest challenges and accelerate their transformations.
In this role, you will work closely with APAC Go-to-market (GTM) leadership to understand and advance their priorities and strategy. You will consult and collaborate with account teams and cross-functional leaders to craft curated agendas. You will apply your business and technical skills and your understanding of the cloud solutions and technology landscape to facilitate meaningful dialogs, workshops and demonstrations. You will be especially adept at translating the latest technology trends and breakthroughs into impactful business discussions, focused on helping our CxO executive customers understand Return on Investment (ROI) and transformational opportunities with Google Cloud technologies.

You will be required to work in person at Cloud Space, 3-5 days per week.

Qualifications

Job responsibilities

• Consult, program manage, and facilitate executive briefings and workshops for enterprise customers, including pre-planning and post-meeting debriefs, in collaboration with GTM, product, and engineering teams; capture customer insights and provide feedback to stakeholders.
• Lead workshops to identify customer use cases, accelerate sales cycles, and drive consumption through technical and business discussions.
• Facilitate interactive product demonstrations, tailoring presentations to various technical and business knowledge levels.
• Cultivate executive stakeholder relationships within business and customer experience organizations to further the mission of the Strategic Customer Engagement Organization, integrating the program into account planning and aligning offerings with business demand, thus accelerating business and consumption.

Minimum qualifications

• Bachelor's degree in Computer Science, a related engineering field, or equivalent practical experience.
• 10 years of experience in Sales, Customer Experience, Business Development, Consulting, Industry Solutions, or Marketing for cloud, data management, or technical infrastructure products and services.
• Experience in a customer-facing role, such as in sales or customer experience, engaging with enterprise decision-makers, including CEOs, CIOs, and CTOs.

Preferred qualifications

• Experience in program managing and delivering business, product marketing, and technical marketing customer engagement initiatives.
• Experience in collaborating with customers in both business and technical roles to design and deliver effective solutions aligned with business objectives.
• Experience in developing collaborative solutions that leverage demonstrations and case studies to meet customer business needs and address their biggest issues.
• Familiarity with Cloud Concepts, AI and the products, solutions, and technology that help Enterprise customers transform.
• Ability to rapidly learn emerging cloud technologies and methodologies to present and facilitate discussions with C-Level enterprise customers.