Principal Technology Strategist, Customer Experience, Google Cloud

Google; Singapore; On-site; SGD 120,000 - 150,000; Full time

Job summary

A leading technology firm is seeking a Customer Engagement Manager to drive enterprise customer transformations through strategic workshops and briefings. With a focus on cloud technologies, you will engage with executive-level clients, leveraging technical insights and business strategy to accelerate their growth. The ideal candidate will have extensive experience in customer-facing roles and a strong ability to navigate technical discussions effectively.

Qualifications

• 10 years of experience in relevant fields such as Sales or Marketing.
• Experience in program managing customer engagement initiatives.
• Ability to learn emerging cloud technologies rapidly.

Responsibilities

• Consult and program manage executive briefings and workshops.
• Facilitate product demonstrations tailored to audience needs.
• Cultivate executive relationships to align business demand.

Skills

Experience in customer-facing role

Ability to engage with C-Level executives

Collaboration and technical skills

Familiarity with Cloud Concepts

Experience in program management

Education

Bachelor's degree in Computer Science or equivalent

Job description

Minimum qualifications:

• Bachelor's degree in Computer Science, a related engineering field, or equivalent practical experience.
• 10 years of experience in Sales, Customer Experience, Business Development, Consulting, Industry Solutions, or Marketing for cloud, data management, or technical infrastructure products and services.
• Experience in a customer-facing role, such as in sales or customer experience, engaging with enterprise decision-makers, including CEOs, CIOs, and CTOs.

Preferred qualifications:

• Experience in program managing and delivering business, product marketing, and technical marketing customer engagement initiatives.
• Experience in collaborating with customers in both business and technical roles to design and deliver effective solutions aligned with business objectives.
• Experience in developing collaborative solutions that leverage demonstrations and case studies to meet customer business needs and address their biggest issues.
• Familiarity with Cloud Concepts, AI and the products, solutions, and technology that help Enterprise customers transform.
• Ability to rapidly learn emerging cloud technologies and methodologies to present and facilitate discussions with C-Level enterprise customers.

About the job

At Google Cloud, we’re on a mission to accelerate every organization’s ability to digitally transform and reimagine their business through data-powered innovation. As part of the Google Cloud Customer Experience organization, the Strategic Customer Engagement (Executive Briefing Program, Customer Advisory Boards and Executive Sponsorship) brings together the best of Google Cloud’s thinking and technology to help enterprise customers and partners solve their toughest challenges and accelerate their transformations.

In this role, you will work closely with APAC Go-to-market (GTM) leadership to understand and advance their priorities and strategy. You will consult and collaborate with account teams and cross-functional leaders to craft curated agendas. You will apply your business and technical skills and your understanding of the cloud solutions and technology landscape to facilitate meaningful dialogs, workshops and demonstrations. You will be especially adept at translating the latest technology trends and breakthroughs into impactful business discussions, focused on helping our CxO executive customers understand Return on Investment (ROI) and transformational opportunities with Google Cloud technologies.

You will be required to work in person at Cloud Space, 3-5 days per week.

Responsibilities

• Consult, program manage, and facilitate executive briefings and workshops for enterprise customers, including pre-planning and post-meeting debriefs, in collaboration with GTM, product, and engineering teams; capture customer insights and provide feedback to stakeholders.
• Lead workshops to identify customer use cases, accelerate sales cycles, and drive consumption through technical and business discussions.
• Facilitate interactive product demonstrations, tailoring presentations to various technical and business knowledge levels.
• Cultivate executive stakeholder relationships within business and customer experience organizations to further the mission of the Strategic Customer Engagement Organization, integrating the program into account planning and aligning offerings with business demand, thus accelerating business and consumption.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.