Principal Platform Architect

SERVICENOW PTE. LTD.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

A leading enterprise platform company in Singapore is seeking a Platform Architect to guide technical decisions and establish governance models. The role demands over 10 years of experience in enterprise architecture, with a strong focus on AI integration and executive engagement. You will influence platform standards, mitigate risks, and ensure scalability. This position is pivotal for aligning technology with business objectives.

Qualifications

• Experience integrating AI into work processes.
• 10+ years in enterprise architecture and program leadership.
• Proven track record engaging with executives.

Responsibilities

• Define and maintain platform vision and strategy.
• Provide architectural guidance aligned with standards.
• Shape governance frameworks and facilitate forums.

Skills

AI integration

Enterprise architecture

Solution strategy

Program leadership

Executive engagement

Platform strategy

Integration patterns

Governance frameworks

Education

ServiceNow Certified Master Architect (CMA)

Job description

About The Role:

The Platform Architect is a trusted advisor for enterprise platform strategy and governance. You define platform standards and guide technical decisions to ensure ServiceNow remains healthy, scalable, and aligned to customer goals.

Your purpose is to establish governance models, anticipate risks, and enable sustainable growth. You engage across CxO, enterprise architects, and platform teams to influence decisions and ensure consistency across the program.

What You Will Do:

• Define and maintain platform vision and strategy aligned to enterprise IT and business objectives.
• Provide architectural guidance to ensure designs align with platform standards and leading practices.
• Shape governance frameworks covering instance strategy, integrations, and data models.
• Facilitate platform governance forums to drive consistent decisions across partners and teams.
• Anticipate and mitigate platform risks (scalability, performance, technical debt).
• Influence adoption of leading practices across customer, partner, and ServiceNow teams.
• Provide structured feedback to ServiceNow product and engineering teams.

What Success Looks Like:

• ServiceNow is embedded as a strategic enterprise platform with clear governance models in place.
• Platform standards are consistently applied across all delivery teams.
• Technical risks are reduced, and scalability is maintained.
• You are recognised as a trusted advisor on platform strategy and governance, complementing the CSE’s business-value leadership.

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 10+ years of experience in enterprise architecture, solution strategy, and program leadership.
• Proven experience engaging at Executive level to influence platform direction and business outcomes.
• Track record of defining multi-workflow, enterprise-scale architectures and governance models.
• Strong ability to operate as a program-level architect, guiding multiple teams and partners toward a unified vision.
• Expertise in platform strategy, integration patterns, and complex delivery governance.
• ServiceNow Certified Master Architect (CMA) plus other architecture and governance framework certifications are highly desirable.