Principal Platform Architect

ServiceNow; Singapore; On-site; SGD 120,000 - 160,000; Full time

Job summary

A leading enterprise software company in Singapore is seeking an experienced Platform Architect. The role involves defining platform standards, guiding technical decisions, and ensuring alignment with customer goals. You will engage with CxOs and teams to influence platform direction and establish governance frameworks. The ideal candidate has over 10 years in enterprise architecture and is a certified ServiceNow Master Architect. This position offers competitive compensation and an opportunity to drive strategic initiatives.

Qualifications

• Experience integrating AI into workflows and decision-making.
• 10+ years in enterprise architecture and program leadership.
• Proven executive engagement to influence outcomes.
• Defining enterprise-scale architectures and governance models.
• Expertise in platform strategy and governance frameworks.

Responsibilities

• Define and maintain platform vision and strategy.
• Provide architectural guidance aligning with platform standards.
• Shape governance frameworks and mitigate platform risks.
• Drive consistent decisions across partners and teams.

Skills

AI integration in work processes

Enterprise architecture

Program leadership

Influencing platform direction

Defining enterprise-scale architectures

Platform strategy

Integration patterns

Education

ServiceNow Certified Master Architect

Job description

About The Role:

The Platform Architect is a trusted advisor for enterprise platform strategy and governance. You define platform standards and guide technical decisions to ensure ServiceNow remains healthy, scalable, and aligned to customer goals.

Your purpose is to establish governance models, anticipate risks, and enable sustainable growth. You engage across CxO, enterprise architects, and platform teams to influence decisions and ensure consistency across the program.

What You Will Do:

• Define and maintain platform vision and strategy aligned to enterprise IT and business objectives.
• Provide architectural guidance to ensure designs align with platform standards and leading practices.
• Shape governance frameworks covering instance strategy, integrations, and data models.
• Facilitate platform governance forums to drive consistent decisions across partners and teams.
• Anticipate and mitigate platform risks (scalability, performance, technical debt).
• Influence adoption of leading practices across customer, partner, and ServiceNow teams.
• Provide structured feedback to ServiceNow product and engineering teams.

What Success Looks Like:

• ServiceNow is embedded as a strategic enterprise platform with clear governance models in place.
• Platform standards are consistently applied across all delivery teams.
• Technical risks are reduced, and scalability is maintained.
• You are recognised as a trusted advisor on platform strategy and governance, complementing the CSE’s business-value leadership.

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 10+ years of experience in enterprise architecture, solution strategy, and program leadership.
• Proven experience engaging at Executive level to influence platform direction and business outcomes.
• Track record of defining multi-workflow, enterprise-scale architectures and governance models.
• Strong ability to operate as a program-level architect, guiding multiple teams and partners toward a unified vision.
• Expertise in platform strategy, integration patterns, and complex delivery governance.
• ServiceNow Certified Master Architect (CMA) plus other architecture and governance framework certifications are highly desirable.