Premier Service Leader & Team Coach (Banking Ops)

HSBC; Singapore; Hybrid; SGD 70,000 - 90,000; Full time

Job summary

A leading global bank in Singapore is seeking an experienced Assistant Vice President, Premier Service Manager. This hybrid role involves supporting Relationship Managers and ensuring high service standards in customer operations. The ideal candidate will possess strong customer service skills and leadership experience in retail banking, particularly with High Net Worth Individuals. Proficiency in English and Chinese is essential, with Cantonese as a plus. This position offers a supportive and inclusive work environment.

Qualifications

• Advanced working experience in a retail-banking environment, preferably with High Net Worth Individuals.
• Ability to work under pressure with self-motivation.
• Fluent in English and Chinese; Cantonese proficiency is an advantage.

Responsibilities

• Manage and execute operational functions in customer service.
• Ensure high standards of service and compliance.
• Provide leadership and guidance to junior team members.

Skills

Customer service orientation

Interpersonal skills

Communication skills

Team player

Coaching and mentoring

Job description

A leading global bank in Singapore is seeking an experienced Assistant Vice President, Premier Service Manager. This hybrid role involves supporting Relationship Managers and ensuring high service standards in customer operations. The ideal candidate will possess strong customer service skills and leadership experience in retail banking, particularly with High Net Worth Individuals. Proficiency in English and Chinese is essential, with Cantonese as a plus. This position offers a supportive and inclusive work environment.