Premier Customer Care Specialist

Federal Express (S) Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading logistics company in Singapore is seeking candidates for a customer management role. The position requires a Bachelor's degree and four years of customer contact experience. Responsibilities include managing customer relationships, resolving escalated issues, and providing tailored solutions. This role emphasizes revenue growth and customer support readiness, making it crucial for the success of business reviews and customized reporting.

Qualifications

• Four years of customer contact experience.

Responsibilities

• Premier Customer Management
• Basic Process Onboarding
• Business Reviews
• Customer Support Readiness & Training
• Customers Requirement Gathering Process
• Design and Deliver Customized/Tailor Made Solutions
• Driving Customer Quality
• Escalated Issue Resolution
• Issue Resolution
• Oversee All Representative Activities including Coaching & Monitoring
• Relationship Management
• Revenue Achievement/Growth
• Run and Provide Customized Reporting
• SOP Development
• Specialty Product Support
• Tracking & Monitoring Solutions including Prevention

Education

Bachelor’s degree or equivalent

Job description

Responsibilities

• Premier Customer Management
• Basic Process Onboarding
• Business Reviews
• Customer Support Readiness & Training
• Customers Requirement Gathering Process
• Design and Deliver Customized/Tailor Made Solutions
• Driving Customer Quality
• Escalated Issue Resolution
• Issue Resolution
• Oversee All Representative Activities (including Coaching & Monitoring)
• Relationship Management
• Revenue Achievement/Growth
• Run and Provide Customized Reporting
• SOP Development
• Specialty Product Support
• Tracking & Monitoring Solutions (including Prevention)

Qualifications

Education: Bachelor’s degree or equivalent

Experience: Four (4) years of customer contact experience