Pre-Course Operations & Digital Learning Coordinator

NTUC LearningHub; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A learning and development organization in Singapore is seeking an Executive for Pre-Course Coordination & Digital Operations. This role involves managing operations and learning administration, coordinating course materials, and handling inquiries from trainees and corporate clients. Ideal candidates will possess a diploma or equivalent, with knowledge in training administration systems and tools like Power Apps. Excellent customer service skills are essential.

Qualifications

• Diploma holder or equivalent qualifications.
• Good complaint resolution skills will be an advantage.
• Good knowledge of supported courses will be an advantage.
• Good knowledge of training administration systems will be an advantage.
• Good knowledge of Power Apps, Power Automate will be an advantage.

Responsibilities

• Manage operations and learning administration.
• Ensure timely preparation of classes for Pre-Operations Team.
• Coordinate preparation of course materials and attendance lists.
• Coordinate with on-site Operations team to ensure classes are ready.
• Send confirmation/cancellation letters to trainees.
• Coordinate learner registration for corporate clients.
• Support coordination of trainee transfer of classes.
• Liaise with external assessment centres for bookings.
• Record daily tasks completed for reporting.
• Handle enquiries from various stakeholders.
• Maintain good customer service relationships.
• Liaise with Corporate Sales Team on updates.

Job description

A learning and development organization in Singapore is seeking an Executive for Pre-Course Coordination & Digital Operations. This role involves managing operations and learning administration, coordinating course materials, and handling inquiries from trainees and corporate clients. Ideal candidates will possess a diploma or equivalent, with knowledge in training administration systems and tools like Power Apps. Excellent customer service skills are essential.