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A leading IT service provider in Singapore is seeking a hands-on technical professional for customer engagement in IT monitoring solutions. The role involves leading implementations, tailoring solutions for customer infrastructures, and ensuring effective onboarding and training. Ideal candidates should have 3–5 years of relevant experience, strong networking knowledge, and analytical skills. Exposure to cloud technologies and scripting is a plus. This position is based in the Shenton Way Area, requiring some travel for client projects.