Portering Operations Co-ordinator (Singapore General Hospital)

ISS Global; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A healthcare service provider in Singapore seeks a candidate for the portering role, responsible for delivering high-quality transport services within the hospital and leading a team. Candidates should have preferably experience in general or healthcare support roles. Strong communication and leadership skills are essential.

Qualifications

• Experience in general roles such as housekeeper, driver, or messenger.
• Background in healthcare support roles is a plus.

Responsibilities

• Deliver high-quality portering services within the hospital.
• Lead and supervise a team of porters.
• Manage incoming requests via hotline and e-porter system.

Skills

High-quality service delivery

Team leadership

Effective communication

Emergency response skills

Job description

Job Responsibilities

• Deliver high-quality portering services within the hospital.
• Safely and professionally transport patients, medical records, specimens, equipment, medications, and blood products to and from wards, clinics, departments, and external centres.
• Lead and supervise a team of porters, ensuring proper grooming, motivation, discipline, and ongoing training.
• Regularly engage with users to gather feedback and communicate concerns to supervisors for follow-up.
• Respond promptly to internal and external enquiries, providing accurate information or assistance as needed.
• Manage incoming requests via hotline and e-porter system, assigning tasks accordingly.
• Ensure all equipment and mobile devices are well-maintained and promptly report any malfunctions.
• Prepare and maintain staff rosters, attendance records, and required reports.
• Collect and verify medical certificates, leave applications, and other related documents before submission.
• Maintain cleanliness and tidiness of the workplace and shared work areas.
• Monitor health, safety, and environmental practices; report incidents immediately, conduct investigations, and draft incident reports as required.
• Respond to hospital or civil emergency activations (e.g. call tree, decontamination stations, Kingfisher activation) during and outside of working hours as needed.

Job Requirements

• Preferably with experience in general roles such as housekeeper, driver, dispatch, or messenger, or in healthcare support roles (e.g. medical assistant, porter).