Portering Operations Coordinator

ISS FACILITY SERVICES PRIVATE LIMITED; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading facility services provider in Singapore is seeking candidates for portering services in a hospital environment. The role involves delivering quality services to patients and staff, supervising a team, and maintaining proper documentation. Candidates should possess at least an ITE Cert or Diploma, and training will be provided. This position requires basic IT knowledge and the ability to work various shifts. Join us to make a difference in patient care.

Qualifications

• Candidate should possess at least an ITE Cert, Diploma or any field.
• At least 1 year(s) of working experience in the related field is required for this position. Without experience are welcome to apply.
• Basic IT knowledge required to handle e-system, computers and smartphones.

Responsibilities

• Projects a professional image at all times.
• Delivers quality portering services to patients and staff in the hospital.
• Provides portering services for patients, medical records, and equipment.
• Assists in the reception of patients with proper transfer techniques.
• Leads a team of porters ensuring supervision and training.
• Reports any faults in the e-porter system.
• Prepares daily roster, attendance, and periodic reports.
• Ensures cleanliness of the workplace and shared areas.

Job description

JOB RESPONSIBILITIES

• Projects a professional image at all times.

• Delivers quality portering services to patients and staff in the hospital.

• Provides portering services which include but not limited productor patients, medical records, specimen, equipment, medication and blood products to and from the wards, specialist clinics, departments and external centres in a safe and professional manner.

• Assists in the reception of patients by provision of wheelchairs/testable and their transfer from ambulance and to ensure proper transfer and lifting techniques are practiced when transferring patients.

• Maintains proper filing system for purpose of submission of daily tasks.

• Leads a team of porters and ensures supervision, grooming, motivation, discipline and training to the team.

• Conducts training, provides guidance and coaches staff to raise competency level.

• Disseminates information where necessary and provides feedback to supervisor on cases of interest.

• Engages users on a periodic basis, updates supervisors on their inzet and addresses them.

• Attends to inquiries from internal staff / external persons immediately and gives appropriate advice if applicable.

• Manning telephone hotlines, receives requests from users via e-porter system and assigns tasks to staff.

• Reports any faults in the e-porter system and furnishes suggestions to improve system performance.

• Ensures that the equipment / mobile devices are in good working conditions at all times and report any defects.

• Prepares and maintains daily roster, daily attendance and periodic reports.

• Collects and consolidates all medical certificate submissions, leave application forms and ensures that all documents are in order prior to submission.

• Ensures tidiness and cleanliness of workplace and / or shared areas of work with other staff.

• Monitors all Health, Safety & Environmental procedures and practices, reports incidents to supervisor immediately whenever an incident happens, conducts investigations on such matters and drafts incident report.

• Responds to hospital or civil emergency activations (e.g. call tree, hospital decontamination station, Kingfisher activation, etc.) while on duty or / and off duty (standby).

• Undertakes any other duties/activities/projects, etc. as and when instructed by the supervisor or management.

JOB REQUIRE High

• Candidate should possess at least an ITE Cert, Diploma or any field.

• At least 1 year(s) of working experience in the related field is required for this position. Without experience are welcome to apply.

• Training will be provided.

• Basic IT knowledge required to handle e-system, computers and smartphones.

• Willing to work in Hospital environment.

• Preferably Non-Executives specializing in General Work (Housekeeper, Driver, Dispatch, Messenger, etc.) or Healthcare (Medical Support, Assistant or equivalent).

• Working Days: 5 days a week (Follow roster for the off day and rest day).

• Working Hours: 9am to 7pm / 12pm to 10pm / 10pm to 8am.

• Able to work overtime (only when required).