Portering Operations Co-ordinator (Singapore General Hospital)

ISS FACILITY SERVICES PRIVATE LIMITED; Singapore; On-site; SGD 28,000 - 38,000; Full time

Job summary

A leading facility services provider in Singapore is seeking an experienced porter to deliver high-quality portering services within the hospital. Responsibilities include supervising a team, transporting patients and medical records, and ensuring equipment maintenance. The ideal candidate has experience in general or healthcare support roles. This position involves engaging with users and responding to inquiries promptly.

Qualifications

• Preferably with experience in general roles such as housekeeper, driver, dispatch, or messenger, or in healthcare support roles (e.g. medical assistant, porter).

Responsibilities

• Deliver high-quality portering services within the hospital.
• Safely and professionally transport patients and medical records.
• Lead and supervise a team of porters.
• Engage with users to gather feedback.
• Respond to internal and external enquiries.
• Manage incoming requests via hotline and e-porter system.
• Ensure all equipment is well-maintained.
• Prepare and maintain staff rosters and attendance records.
• Collect and verify medical certificates and related documents.
• Maintain cleanliness of the workplace.
• Monitor health, safety, and environmental practices.
• Respond to hospital or civil emergency activations.

Job description

Job Responsibilities

• Deliver high-quality portering services within the hospital.
• Safely and professionally transport patients, medical records, specimens, equipment, medications, and blood products to and from wards, clinics, departments, and external centres.
• Lead and supervise a team of porters, ensuring proper grooming, motivation, discipline, and ongoing training.
• Regularly engage with users to gather feedback and communicate concerns to supervisors for follow-up.
• Respond promptly to internal and external enquiries, providing accurate information or assistance as needed.
• Manage incoming requests via hotline and e-porter system, assigning tasks accordingly.
• Ensure all equipment and mobile devices are well-maintained and promptly report any malfunctions.
• Prepare and maintain staff rosters, attendance records, and required reports.
• Collect and verify medical certificates, leave applications, and other related documents before submission.
• Maintain cleanliness and tidiness of the workplace and shared work areas.
• Monitor health, safety, and environmental practices; report incidents immediately, conduct investigations, and draft incident reports as required.
• Respond to hospital or civil emergency activations (e.g. call tree, decontamination stations, Kingfisher activation) during and outside of working hours as needed.

Job Requirements

• Preferably with experience in general roles such as housekeeper, driver, dispatch, or messenger, or in healthcare support roles (e.g. medical assistant, porter).