Port Logistics Customer Success Specialist — $5k Bonus

PSA Corporation Limited; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading logistics provider in Singapore is seeking a Customer Service Representative to be the primary contact for customers regarding their shipments. Responsibilities include responding to inquiries, tracking shipments, and coordinating with internal teams to resolve issues. Ideal candidates should possess a diploma, strong communication skills, and familiarity with logistics documentation. This position requires a proactive approach to customer service in a fast-paced environment and may involve a 5.5 days' work schedule.

Benefits

Joining bonus of $5,000

Qualifications

• Prior experience in logistics or freight forwarding preferred.
• Familiarity with logistics documentation including BL, packing lists, invoices, permits, FTA certs.
• Ability to work in a fast-paced, detail-oriented environment.

Responsibilities

• Respond to customer inquiries via phone, email, and chat regarding shipments.
• Track shipments and provide proactive updates on status or delays.
• Assist customers in creating service requests and booking shipments.
• Coordinate with teams to resolve issues and ensure timely resolution.

Skills

Strong communication skills

Problem-solving skills

Education

Diploma in any discipline

Tools

Microsoft Office applications

Job description

A leading logistics provider in Singapore is seeking a Customer Service Representative to be the primary contact for customers regarding their shipments. Responsibilities include responding to inquiries, tracking shipments, and coordinating with internal teams to resolve issues. Ideal candidates should possess a diploma, strong communication skills, and familiarity with logistics documentation. This position requires a proactive approach to customer service in a fast-paced environment and may involve a 5.5 days' work schedule.