Port Executive (Customer Service)

TALENT-MERGE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A logistics company in Singapore is seeking a customer service representative to handle inquiries via various channels. Key responsibilities include tracking shipments, updating customers on delays, and coordinating with internal teams to resolve issues. Candidates should have a diploma and preferably some experience in logistics, with strong communication and problem-solving skills. Proficiency in Microsoft Office applications is required. This role supports efficient customer service in a dynamic environment.

Qualifications

• Diploma required in any discipline.
• Experience in logistics or freight forwarding preferred.
• Must have strong communication and problem-solving skills.
• Must be familiar with logistics documentation and Microsoft Office.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Track and monitor shipments, providing updates on status.
• Coordinate with teams to resolve issues efficiently.
• Assist customers with service requests and booking shipments.
• Document all customer interactions and escalate complex issues.

Skills

Strong communication skills

Problem-solving skills

Familiarity with logistics documentation

Proficiency in Microsoft Office

Education

Diploma in any discipline

Job description

Responsibilities

• Respond to customer inquiries via phone, email, and chat regarding shipments, customs status, delivery timelines, and documentation.
• Track and monitor shipments, proactively updating customers about status and any delays.
• Coordinate with operations, warehouse, and transport teams to address and resolve issues efficiently.
• Assist customers with service requests, shipment bookings, and navigation of tracking systems.
• Document all customer interactions, follow up on pending queries, and **escalate** complex issues to managers as needed.

Requirements

• Diploma in any discipline.
• Prior experience in logistics or freight forwarding preferred.
• Strong communication and problem-solving skills.
• Familiarity with logistics documentation, such as bills of lading, packing lists, and invoices.
• Proficiency in Microsoft Office applications and willingness to work a 5.5-day week.

Michael Goh
R25140366