Policy Enforcement Manager, Misinformation, YouTube Trust and Safety - Singapore

GOOGLE ASIA PACIFIC PTE. LTD.; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

A leading tech company in Singapore is hiring a Policy Enforcement Manager to enhance safety and enforce policies at YouTube. You will work with a global team to tackle misinformation, oversee technical workflows, and ensure high-quality enforcement. The ideal candidate has a Bachelor's degree, 7 years' experience in relevant fields, and strong analytical skills. This role requires collaboration across various departments and managing sensitive decisions during critical events.

Qualifications

• 7 years of experience in data analytics, Trust and Safety, policy, or cybersecurity.
• Experience in content policy, anti-abuse, and reviewing online content.
• Experience in operations such as scaled processes or improvement.

Responsibilities

• Enforce YouTube’s misinformation policies and ensure high-quality policy enforcement.
• Oversee YouTube’s Technical Manipulation workflows including tooling improvements.
• Work closely with cross-functional stakeholders on misinformation issues.
• Execute on sensitive decisions during elections and geopolitical events.
• Manage escalations in the misinformation space and ensure quality enforcement.

Skills

Data analytics

Policy enforcement

Cybersecurity

Vendor management

Education

Bachelor's degree or equivalent

Tools

SQL

Job description

Product area

At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.

Job description

Fast-paced, dynamic, and proactive, YouTube’s Trust & Safety team is dedicated to making YouTube a safe place for users, viewers, and content creators around the world to create, and express themselves. Whether understanding and solving their online content concerns, navigating within global legal frameworks, or writing and enforcing worldwide policy, the Trust & Safety team is on the frontlines of enhancing the YouTube experience, building internet safety, and protecting free speech in our ever-evolving digital world.

Additional job description

As a Policy Enforcement Manager, you will work with a global team from Policy, Enforcement, Product, Engineering, Tools, Legal and other teams to prevent violative content from appearing on the site. With tools and technology, you will evaluate abuse trends and quality within vendor operations, and develop creative solutions to address quality, workflows and processes. You will review decisions about the appropriateness of different content, including considerations of cultural and political sensitivities.

Job responsibilities

• Enforce YouTube’s misinformation policies and ensure high-quality policy enforcement.
• Oversee YouTube’s Technical Manipulation/GenAI and altered and synthetic workflows including tooling improvements and scaled workflow optimization.
• Work closely with cross-functional stakeholders on misinformation issues and clearly communicate initiatives to the broader organization, including local teams.
• Execute on landing sensitive decisions during high priority elections and sensitive geopolitical events across YouTube in close partnership with Legal, Product, Engineering, Intel, Government Affairs and Public Policy, and YouTube Trust and Safety Content Policy.
• Manage escalations in the misinformation space while ensuring high quality enforcement and clear communication with cross-functional stakeholders.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.
• 7 years of experience in data analytics, Trust and Safety, policy, cybersecurity, or a related field.
• Experience in content policy, anti-abuse and reviewing online content.
• Experience in operations such as scaled or sales operations, vendor management, or process and organizational improvement.

Preferred qualifications

• Experience identifying abuse trends or working in news or policy with passion for international issues, including freedom of expression, online controversial content, misinformation, cyber crime, etc.
• Experience in SQL, building dashboards, data collection/transformation and investigative skills using data to drive strategy and business action.
• Experience in the misinformation or election space.
• Ability to build relationships with cross-functional partners across geographies, combined with business judgment, influencing, and communication skills.