PMO/Project Admin

QUESSCORP SINGAPORE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading finance institution in Singapore is seeking a Retail Change Management leader. This role requires 5-7 years of experience in business and IT, with a strong focus on Retail Banking products such as Cards and Loans. You will lead a team in managing Change Requests and collaborating with cross-functional stakeholders. The ideal candidate will possess excellent interpersonal and communication skills, able to influence and negotiate effectively in complex environments.

Qualifications

• 5-7 years of experience in business and information technology.
• Domain knowledge in Retail Banking, including Cards, Deposits, and Loans.
• Ability to build trust and rapport with stakeholders.
• Fluency in verbal and written communication.

Responsibilities

• Lead the Retail Change Management team in preparing Change Requests.
• Review and validate Change Request submissions.
• Monitor Change Request capacity against budgets.
• Track and report Change Request progress.
• Facilitate Delivery Steering Committee meetings.
• Collaborate with stakeholders on Change Request lifecycle.

Skills

Stakeholder sensitivity

Interpersonal skills

Communication skills

Business acumen

Negotiation skills

Education

Bachelor’s degree in computer science or related field

Tools

Confluence

PPM

Job description

Responsibilities

• Lead and engage the Retail Change Management (RCM) team in preparing and submitting Change Requests (CRs).
• Review and validate CR submissions in alignment with System Development Methodology (SDM) governance standards.
• Monitor CR capacity against quarterly release budgets and ensure alignment with planning.
• Track and report CR progress to ensure timely delivery within business timelines and release calendars.
• Facilitate and conduct Delivery Steering Committee meetings across Southeast Asia markets to provide CR updates and drive alignment.
• Collaborate with cross‑functional stakeholders to manage the end‑to‑end CR lifecycle, ensuring the CR backlog is accurately maintained.
• Participate in CR discussions with business and technology teams, proactively identifying risks and defining mitigation plans and next steps.

Education

• Bachelor’s degree in computer science, Computer Information System, or related field.

Essential

• Minimum 5–7 years of experience in business and information technology, with a strong sense of commitment and stakeholder sensitivity.
• Solid domain knowledge in Retail Banking, including Cards, Deposits, and Secured Loans.
• Strong understanding of business needs and the ability to build trust and rapport with stakeholders.
• Excellent interpersonal and communication skills, with the ability to simplify complex topics and deliver engaging presentations.
• Strong business acumen with the ability to translate complex requirements into actionable technology concepts, working closely with Domain SMEs and business teams.
• Good understanding of the consumer banking landscape, including products, functional teams, services, and operations.
• Fluent in both verbal and written communication.
• Skilled in influencing and negotiating in environments with indirect control over resources.
• At least 7 - 9 years’ relevant experience preferably in a Finance Institution.

Key Domain/Technical Skills

• Project & Release Management such as Confluence, PPM
• Business Analysis & Documentation (BRD, FSD, process mapping & gap analysis)
• Presentation & communication skill