Play Facilitator & Customer Service (Jurong)

SAFRA National Service Association; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A local organization in Singapore is seeking an outgoing Play Specialist for Kidz Amaze, the largest indoor playground. The role involves ensuring excellent customer service, managing inquiries, and executing engaging events for children and parents. Candidates should be fluent in English, possess a positive demeanor, and have a background in customer service. This position requires flexible hours including shifts and weekends.

Qualifications

• Speaks and writes good English.
• Positive and cheerful disposition essential.
• Good customer service and enjoys meeting with people.

Responsibilities

• Ensure good customer service practices while handling children and parents.
• Manage queries regarding Kidz Amaze products.
• Sell and market Kidz Amaze products to achieve targets.
• Plan and implement activities for kids and parents.
• Supervise Independent Contractors and orientate new staff.

Skills

Good customer service

Positive and cheerful disposition

Fluent in English

Microsoft Office

Education

N, O levels or ITE

Job description

Overview

SAFRA invites suitably qualified candidates to fill the following position:

Play Specialist

Kidz Amaze is Singapore’s largest specially designed indoor playground.

We are looking for outgoing Play Specialists who enjoy and have a passion working with children at Kidz Amaze.

Responsibilities

1. To ensure good customer service practices are carried out while handling children and parents.
2. To attend to member’s and guest’s queries on Kidz Amaze products via walk ins, emails and calls.
3. To ensure administrative duties are undertaken:
4. ollect payment at the counter.
5. heck and update birthday bookings in system and file all forms accordingly and secure under lock and key.
6. nsure all manual receipts properly kept and maintained. All issued manual receipt are to be backlogged (according to Finance SOP) with system receipt attached.
7. onstantly check all party and membership forms are available and sufficient. Requisite for replenishment or print more forms that are running low.
8. stablish and settle all transaction reports (SOR/NETS) at the end of work shift.
9. To comply with SAFRA Privacy Policy in accordance with the Personal Data Protection Act 2012.

1. To sell and market Kidz Amaze products. To achieve targets set by the division.
2. To plan, implement and execute activities e.g. camps, daily activities, graduation ceremony and sleep over which attract kids and parents at Kidz Amaze.
3. To facilitate school field trips, birthday parties & corporate events.
4. To supervise Independent Contractor and orientate new staff on their duties.
5. Regular checks on First aid kit and requisite for replenishment when running low.
6. To do daily environment check before operations. Update OIC on any faulty/ damaged play elements found during the check.
7. Keep up the grooming standards (HR Standards) when wearing Kidz Amaze’s uniform.
8. To perform any task/duties as and when assigned by the supervisor.

Qualifications

• Speaks and writes good English
• Positive and cheerful disposition
• Good customer service and enjoys meeting with people
• Should preferably have at least “N”, “O” levels or ITE
• Should be skilled in Microsoft Office
• Able to work on shifts, weekends and public holidays
• 5-day workweek

Singaporean only