Platform Support Engineer Intern

Singtel; Singapore; On-site; Confidential; Full time

Job summary

Singtel is seeking an IT Helpdesk/Desktop Support professional to install and operate facility management for client platforms and ensure service levels are met. You will troubleshoot incidents, respond promptly, and provide status updates while performing imaging, asset inventories and end-user support across Windows, macOS, and mobile devices.

The role requires strong communication, teamwork, and familiarity with Windows OS, Office suite, cloning tools, and basic Mac support, plus experience

Qualifications

• Nitec/Higher Nitec/Diploma in an IT-related discipline.
• Desktop troubleshooting and incident response expertise.
• Familiar with Windows OS, Office suite, and basic Mac support.

Responsibilities

• Install and operate facility management for client platforms.
• Troubleshoot client platform problems and incidents.
• Provide timely status updates and resolutions.
• Handle service requests and maintain system configurations.
• Perform imaging/re-imaging and asset inventories.
• Escalate to vendors or resolver groups when needed.
• Update incident records and create work instructions.

Skills

Desktop troubleshooting

Communication skills

Windows Office

Cloning tools

macOS

iOS & Android devices

Education

Nitec/Higher Nitec/Diploma in an IT-related discipline

Job description

Singtel is seeking an IT Helpdesk/Desktop Support professional to install and operate facility management for client platforms and ensure service levels are met. You will troubleshoot incidents, respond promptly, and provide status updates while performing imaging, asset inventories and end-user support across Windows, macOS, and mobile devices.

The role requires strong communication, teamwork, and familiarity with Windows OS, Office suite, cloning tools, and basic Mac support, plus experience