Platform Strategist

SERVICENOW PTE. LTD.; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A leading technology company in Singapore is seeking an experienced professional to lead ServiceNow engagements. Responsibilities include assessing platform health, diagnosing issues, and providing strategic guidance. Ideal candidates will have deep expertise in ServiceNow and strong interpersonal skills to communicate effectively across all levels. The role requires travel up to 25% of the time.

Qualifications

• Deep expertise in ServiceNow architecture and configuration.
• Experience with modernization in complex environments.
• Strong communication across technical and executive levels.

Responsibilities

• Deliver CHA engagements to assess platform health.
• Lead sessions to translate platform challenges.
• Provide guidance aligned with ServiceNow guardrails.

Skills

ServiceNow platform expertise

Communication skills

Leadership in assessments

Performance optimization

Job description

What you get to do in this role:

• Deliver CHA engagements that assess platform health, identify technical debt, and define modernization strategies across ServiceNow instances.
• Diagnose systemic issues in architecture, configuration, performance, upgradeability, and governance — and turn them into clear, actionable roadmaps.
• Lead working sessions with customer teams and ServiceNow stakeholders to translate platform challenges into measurable transformation outcomes.
• Provide crisp, technically grounded guidance that aligns with ServiceNow guardrails and promotes long-term maintainability.
• Collaborate across Field, Product, Expert Services, Inspire, and Partner teams to drive delivery alignment and platform excellence.
• Contribute to the development and refinement of CTRL+ playbooks, diagnostic tools, and strategic methods.
• Participate in executive-level briefings and customer strategy sessions with credibility, clarity, and technical authority.

To be successful in this role, you should have:

• Deep platform expertise across ServiceNow, particularly in architecture, configuration quality, and performance optimization.
• Experience delivering modernization or transformation initiatives in complex, multi-domain or regulated environments.
• Strong communication skills — able to move between technical stakeholders and executive audiences without losing clarity or precision.
• Proven ability to lead discovery, assessments, or remediation planning engagements that balance customer needs with ServiceNow best practices.
• Comfort operating in high-ambiguity, high-complexity environments with cross-functional alignment pressure.
• A curious, systems-oriented mindset — always looking beyond symptoms to solve the core issue.
• The willingness and ability to travel 25% of the time.