Platform Implementation Analyst

MSIGHTS ASIA PACIFIC PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A global marketing data integration firm in Singapore is looking for a Platform Implementation Analyst. This role involves understanding and supporting the MSIGHTS Platform, providing training to clients, and ensuring data integrity. Ideal candidates should have a passion for data, strong communication skills, and project management abilities. A Bachelor's degree and experience with marketing technology are required. Join us to help clients maximize their investment in marketing data integration.

Qualifications

• Experience with analytics software and reporting platforms.
• Ability to train users on software applications.
• Flexibility to adapt in a fast-paced environment.

Responsibilities

• Understand MSIGHTS Platform applications and data relationships.
• Provide support and training for client users.
• Perform data analysis and ensure data integrity.
• Identify processes for improvement based on client feedback.
• Proactively communicate with clients and stakeholders.
• Maintain documentation of transformation rules.

Skills

Data analysis

Marketing technology

Strong communication skills

Project management

Detail-oriented

Education

Bachelor’s Degree or equivalent

Tools

MS Office (Excel, Word, PowerPoint)

Job description

About MSIGHTS

Founded in 2004, MSIGHTS (msights.com) provides cloud-based marketing data integration services to some of the world’s most sophisticated global advertisers. As marketing channels proliferate, so do the data sources marketers must examine in order to quantify results and guide strategy. MSIGHTS services make marketers more efficient and successful by providing a single view of overall marketing performance with actionable insights on what works and what doesn’t. The MSIGHTS Platform automatically collects and reconciles disparate data, making it immediately available to fuel a wide variety of analytical and visualization tools.

Company Core Values

• Help Clients Win
• Own Every Step
• Do What You Say
• Support Your team
• Be an Expert

The Platform Implementation Analyst works closely with the Client Partner Lead and Client Operations team to ensure the platform is configured and operational to meet specific client needs.

Platform Implementation Analysts are a trusted advisor to our clients by being an expert in the MSIGHTS Platform. Client success is about ensuring our clients realize the maximum return on their investment and understand how to use the MSIGHTS Platform to drive marketing decisions. The Platform Implementation Analyst helps to ensure the platform is configured to be operational and that data flowing through the MSIGHTS platform is client and analytics ready (e.g. complete, accurate and supports the specific client taxonomy and KPI framework).

As part of the MSIGHTS’ Client Engagement team, this position requires a great capacity to take initiative, an ability to consistently deliver above expectation, a passion for continuous improvement, and a willingness to work hard and be rewarded.

Responsibilities

• Develop a complete understanding of the MSIGHTS Platform applications and data relationships in order to assist users with troubleshooting and gaining maximum value from the Platform.
• Provide support, training and daily operations for client users and their vendor partners.
• Perform ad hoc data analysis, research and QA as required to ensure data integrity and resolve existing or potential data issues.
• Identify value-added processes and areas of improvement based on client feedback and translate those into actionable steps for development and implementation.
• Proactively communicate with users through email and cloud-based conferencing to cultivate value-based relationships with clients and other stakeholders.
• Create and maintain documentation of for business transformation rules and client-specific platform implementations

Qualifications

• A love for data and experience with marketing technology, analytics software, media data and reporting or business intelligence platforms is essential.
• Must be a self-starter and willing to take the initiative to learn how our application is designed and used by our clients. Must be able to think like a client system user. Key to this qualification is being able to effectively support and train users in everything MSIGHTS has to offer and anticipate future needs.
• Strong communications skills in English — both written and verbal — and the ability to work well with diverse internal teams (including external client facing and internal technology resources).
• Must be intellectually curious, detail oriented, committed to quality, and client focused, all while being flexible and entrepreneurial in a fast-paced international work environment.
• Exceptional project management, analytical and problem solving skills, and experience applying these skills to resolve application design considerations and client business issues.
• A strong working knowledge of data and MS Office (Excel, Word, and PowerPoint) is essential. An ability to quickly learn software programs is a major plus.
• Bachelor’s Degree or equivalent.