Pilates Studio Manager

187 NORTHWEST GOLD PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading fitness studio in Singapore is seeking an experienced Studio Manager to oversee operations, sales, and customer service. The ideal candidate will have over 3 years of management experience in the fitness industry and a strong understanding of sales and customer service processes. Fluent English is required, with Cantonese and Mandarin preferred. This role includes managing staff and ensuring top-notch service and operations.

Benefits

Team bonus for achieving targets

Competitive salary based on experience

Qualifications

• 3 years' management experience in the fitness industry.
• Experience with customer service and sales processes.
• Ability to manage staff and oversee studio operations.

Responsibilities

• Manage daily and monthly procedures for customer service and front desk.
• Oversee physical plant maintenance and cleanliness.
• Support HR management and payroll review.
• Set sales targets and oversee revenue projections.

Skills

Senior management experience

Knowledge of sales

Customer service expertise

Fluent in English

Cantonese and Mandarin

Tools

MindBody Online (MBO)

Job description

Upscale Classical Pilates fitness Studio with one studio in Singapore and two in Hong Kong, seeks experienced Studio Manager to oversee the Singapore location. Candidate will have senior management experience in the fitness industry with knowledge of sales, customer service and physical plant operations; knowledge of MBO. Position overseas Studio Supervisor and other Front Desk Team members, and liaises with HR, Marketing, Sales and Company Director. Fluent in English, with Cantonese and Mandarin a plus. Successful candidates will have 3 years' management experience in the fitness industry, and suitable references. Salary commensurate with experience. Team bonus offered for achieving monthly targets. This role may also handle Sales, with additional commission structure offered.

Studio Manager Responsibilities

1. Customer Service and Schedule Management

• Daily, Weekly, Monthly procedures for Customer Service / Front Desk
• Recruit, train and manage Front Desk Staff in all Customer Service and Operational procedures as well as Sales; set studio policies
• Follow and train staff in Customer Service protocol
• Reviewing of POS system and terms (credit card, PayWay etc)
• Answer enquiries for corporate and charity classes
• Schedule instructors, classes and workshops
• MindBody Online (MBO) management:
  • i. Checking unpaid visits monthly
  • ii. Freeing up slots for new clients (make the call to cancel class, or adjusting instructor's availability)
  • iii. Setting and updating pricing
  • iv. MBO Comms: (listed policies, waivers, auto-emails, client forms, etc)

2. Physical Plant

• Oversee physical plant; responsible for upgrades / maintenance
• Develop and follow protocol for handling physical plant emergencies
• Supervise cleaners; review and change cleaning supplier if studio sanitary and cleanliness standards are not met.

3. Human Resource Management - Support Office Manager as needed

• Review current staff organization and job functions
• Implement changes for greater effectiveness
• Communicate with and manage non-instructing staff re : job function, expectations and performance
• Check payroll reports before submission for payment
• Answer questions regarding employment contracts, payroll

4. Sales

• Annual revenue projection
• Set monthly targets
• Compile accurate and final data for Monthly Overview and Sales Summary reports
• Set up of Corporate discount details and create info sheet to disseminate to Corporate staff
• Sales execution