Personal Trainer & Client Success Specialist

STRINGSSG PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A local fitness startup based in Singapore is seeking a high-performing Personal Trainer. This role involves delivering one-on-one personal training sessions, customizing fitness programs, and converting leads into loyal clients. The ideal candidate should have a personal training certification and at least 1 year of active coaching experience. With competitive salaries and potential earnings up to $6,000/month, this position offers a unique opportunity to grow with an innovative company focused on client experience.

Benefits

Competitive base salary

Tiered per-session commissions

Travel allowance for commuting

Qualifications

• Minimum 1 year experience as a certified personal trainer with at least 100+ sessions delivered.
• Experience in customizing fitness programs for diverse clients.
• Excellent communication and follow-up skills required.

Responsibilities

• Deliver personalized fitness coaching at client locations.
• Handle new leads, trial sessions, and convert them into clients.
• Support branding and content creation for marketing.

Skills

Personal Training Certification (ACE, NASM, NCSF, etc.)

Communication skills

Client retention and referrals

Experience in customizing fitness programs

Comfortable with CRM and booking platforms

Education

CPR/AED certification

1 year of experience as a certified personal trainer

Job description

StringsSG is on a mission to deliver high-quality, mobile personal training across Singapore — at client homes, condo gyms, and outdoor spaces. We're not a gym. We bring fitness to the client.

We’re looking for a high-performing Personal Trainer who can lead both training and client success. As the first full-time trainer on our growing team, you’ll not only deliver top-tier coaching, but also manage new leads, schedule trial sessions, and convert them into loyal, paying clients.

This is a unique opportunity for a certified trainer who wants to go beyond just coaching — and grow with a tech startup that puts client experience first.

Key Responsibilities

Personal Training & Coaching

• Deliver 1-on-1 personal training at homes, condo gyms, or outdoor locations
• Customize fitness programs based on client goals and fitness level
• Motivate, track progress, and ensure safe, effective workouts
• Deliver engaging trial sessions that demonstrate value and build trust

Lead Handling & Client Conversion

• Serve as the first point of contact for new personal training leads assigned by the company
• Coordinate and schedule trial sessions within 2–3 days of lead assignment
• Follow up with trial clients to answer questions, handle objections, and convert them into paid packages
• Track lead status and conversion performance using CRM or reporting tools

Growth & Brand Support

• Upsell renewals and higher-tier packages
• Collect client testimonials and feedback
• Create basic fitness content (photos, tips, IG Reels)
• Represent StringsSG at roadshows, demos, or pop-up events
• Support the onboarding of new trainers in future

Compensation

Base Salary:
Competitive base salary (Commensurate with experience, certifications, and performance)

Per-Session Commission (Tiered):
Commission is calculated monthly based on total completed sessions:

Higher session volume unlocks higher commission rates.

Travel Allowance:

Travel allowance provided to cover islandwide commuting between client locations

Monthly Earning Potential:
Up to $4000 - $6,000/month (including base salary, tiered per-session commissions, and travel allowance)

Requirements

• Personal Training Certification (ACE, NASM, NCSF, etc.)
• CPR/AED certification (or willing to get one)
• 1 year of experience as a certified personal trainer
  ▸ Actively coached clients (not just certified)
  ▸ Delivered at least 100+ sessions (home, gym, or freelance)
• Experience in customizing fitness programs for diverse clients (weight loss, strength, mobility, etc.)
• Familiar with trial sessions, goal setting, and progress tracking
• Excellent communication and follow-up skills
• Confident handling trial leads and upselling packages
• Willing to train clients at home, condo gym, GymPods or ActiveSG.

Preferred / Ideal

• 1+ years experience including:
  Freelance PT work or gym-based personal training
  Some exposure to client sales, rebooking, or upselling packages
• Track record of client retention or referrals
• Comfortable with basic digital tools: CRM apps, booking platforms, or Excel
• Experience creating social content (e.g. IG reels, workout tips) a strong plus

Work Environment

• Training takes place across Singapore — in condo gyms, client homes, ActiveSG gyms, Gym pods or parks
• Admin, follow-ups, and scheduling can be handled remotely or during off-peak hours

Company Website - https://www.stringssg.com

Personal Training Segment - https://www.stringssg.com/sg/personal-trainer