Personal Beauty Specialist CPB

the Brand; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A luxury skincare brand in Singapore is seeking a Personal Beauty Specialist to provide exceptional service, drive sales, and coach new team members. The ideal candidate has at least 2-3 years of luxury skincare retail experience, strong communication skills, and is passionate about beauty. This full-time role involves achieving sales targets, maintaining store hygiene standards, and participating in brand education programs. Flexibility for weekend work is required.

Qualifications

• Minimum 2-3 years of luxury skincare retail experience preferred.
• Good English written and verbal communication skills.
• Reliable, punctual, and able to work flexibly.

Responsibilities

• Provide highest standard of customer service at retail outlet.
• Drive sales and achieve monthly sales targets.
• Coaching new staff and maintaining a cohesive work environment.

Skills

Attention to detail

Communication

Leadership

Problem-solving

Customer service

Education

GCE N Level or equivalent

Certificate in Facial Treatment / Makeup Artistry

Tools

Office 365 Suite (MS Word, MS Excel, MS Outlook, MS PowerPoint, MS Teams)

Job description

Luxury brand Clé de Peau Beauté was established in Japan in 1982 with the mission to forge new frontiers in skin‑cell science. Taking its name from the French for the key to skin’s beauty, the brand offers skincare, colour, and base makeup items on a global scale. Each formula is created to help women unlock skin’s innate potential while revealing their radiance. In 2019, the brand launched its Power of Radiance program to help empower women through education. Clé de Peau Beauté will continue to deliver the power of radiance to women around the world.

Position: Personal Beauty Specialist (PBS)

Key Responsibilities

The PBS reports into the Counter/Store Manager and Sales Executive (commercial team) and is responsible for providing the brand’s highest standard of service to customers at the assigned retail outlet and driving sales and profits within the brand. The PBS will also work closely with the Store Manager to ensure smooth daily operations.

Main Functions

• Ensures smooth day‑to‑day counter/boutique business operations.
• Working closely with retail team members to achieve sales targets monthly.
• Exudes proper and professional conduct at the counter.
• Ensures proper daily grooming (makeup and dressing) based on brand’s requirement.

Operations & Achieving Sales Targets

• Ensures timely reporting for daily store operations.
• Attends counter briefings from the Store Manager to get updates on brand marketing and education communications.
• Be aware of sales targets and goals to achieve in the briefing sessions.
• Monitors personal monthly sales productivity KPIs AUS/IPT.
• Maintains a cohesive and cooperative work environment to work towards achieving brand sales targets and business growth.
• Performs cashiering duties at counters/FSS in a professional manner and with highest respect to customers. Highest level of accuracy and integrity are required.
• Follows SOP for team members on proper management of opening cash float and daily cash collection and consolidation for banking in monthly as well as proper documentation of card charge slips for submission to Finance Department. Reports any discrepancies in daily sales tally to Store Manager and Sales Executive.

Stocks / Inventory Management

• Performs monthly inventory counts designated by the Store Manager, managing stock‑in/receiving for stock freshness and reporting to Store Manager any discrepancies and highlighting aging stocks.
• Practices FEFO (First‑Expired First‑Out) – the oldest batch of stocks is sold first.
• Maintains OOS list and follows up on stock orders with Store Manager and updates on high‑demand SKUs based on current market trends.

Counter / Store Maintenance

• Daily checks on counter/boutique merchandise units and product displays adhere to brand merchandise guidelines and report discrepancies to Store Manager.
• Ensures store cleanliness and hygiene through daily housekeeping and post‑Covid hygiene SOP on testers.
• Reports to contractor/maintenance team on any malfunction to store/counters electricity or fixtures and updates Store Manager.
• Forecasts and replenishes counter hygiene supplies regularly through the Store Manager.

Staff Coaching & Development (Senior PBS)

• Assists the Store Manager in coaching new PBS in the team, coordinating closely with the Store Manager and the onboarding coaching agendas by the Education Department.
• Provides regular updates to Store Manager on the working progress of new hires.
• Ensures all team members are aware of their roles and responsibilities, targets, and goals.
• Coaches slower‑performing team members by reinforcing service standards and product knowledge and demonstrates selling skills to team members.
• Assists Store Manager in ensuring team members' daily grooming (makeup and dressing) conforms to CPB high standards and provides feedback for improvement.

Service Excellence & CRM

• Provides an excellent shopping experience for customers at the counter/boutique and ensures retail team uphold high‑level of customer service standards.
• Handles and manages customer complaints.
• Recruits new customers as well as builds good relations with current customers.
• Is aware of brand’s CRM initiatives and customer‑data collection strictly adhering to the PDPA guidelines.

Brand Education

• Undergoes on‑the‑job coaching with the Store Manager during the first month of employment and then scheduled for 7‑day brand induction with the Education Team.
• Receives training in product knowledge, CPB iconic skincare application, makeup artistry techniques, customer service as well as sales and operation.
• Attends all training sessions arranged by the Education Department regardless of virtual or classroom trainings.
• Participates in seasonal seminars to showcase seasonal new launches and application techniques.
• Is considered for further personnel development through career advancement programs, elevating skills, presentation and workshop facilitation.
• May be selected or requested to work on projects targeted for social media to support brand campaigns and launches.

Others

• Assists the Store Manager and Brand Team for brand PR, consumer or sale events.
• Inspires customers with expertise on beauty trends and product knowledge, determines customer needs and assists in finding appropriate CPB products.
• May be assigned to work at brands or company external events not limited to media presentations, livestreams, on‑stage demonstrations for PR event/consumer workshops.
• Adheres strictly to Shiseido Code of Conduct and Ethics (CoCE).

Job Qualifications

• Expresses a strong passion to work in the beauty and cosmetics industry.
• Minimum GCE N Level or equivalent and equipped with 2‑3 years of luxury skincare retail brand experience preferred.
• Possesses certificate(s) in Facial Treatment / Makeup Artistry preferred.
• Good English written and verbal communication skills with a pleasant personality.
• Computer literacy especially in Office 365 Suite (MS Word, MS Excel, MS Outlook, MS PowerPoint, MS Teams).
• Be reliable, dependable and punctual.
• Have a high standard of attention to detail and shown strong initiative in given tasks.
• Display good leadership (people management) strong communication and problem‑solving ability working in a team.
• Demonstrate ability to multi‑task and manage stress in the fast‑paced team environment.
• Ability to work a flexible schedule including weekends and/or public holidays (dependent on counter staffing needs).

Application Instructions

Interested candidates should send their complete CV with a recent photograph attached.

Only shortlisted candidates will be notified for interview. CVs without a photograph attached will be rejected.

About the Brand

Today Clé de Peau Beauté remains driven by an uncompromising pursuit of excellence and an unwavering belief in the limitless reserve of inner beauty.

With a full range of exceptionally crafted skincare, colour and complexion products and an unparalleled level of service, Clé de Peau Beauté empowers each and every woman to unlock the power of her radiance and shine her light on her world.

Required Experience

IC

Key Skills

• Logistics & Procurement
• Business Solutions
• ABAP
• KYC
• Leadership
• Client Services

Employment Type: Full Time

Experience: years

Vacancy: 1