Personal Assistant

AIA Singapore Private Limited; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading insurance provider in Singapore is seeking a detail-oriented Personal Assistant specialized in corporate insurance. This role focuses on managing claims, providing exceptional support to clients, and ensuring smooth operations within the insurance division. The ideal candidate will have excellent organizational skills and the ability to communicate effectively. Responsibilities include submitting claims, client inquiries, maintaining records, and collaborating with teams. This is an excellent opportunity to grow expertise in a dynamic, client-focused environment.

Qualifications

• Proven organizational skills with attention to detail.
• Ability to communicate effectively with clients and team members.
• Experience in insurance or claims processing is advantageous.

Responsibilities

• Review and submit insurance claims online.
• Act as primary contact for client inquiries about claims.
• Maintain updated client records and files.
• Coordinate with teams and insurers to resolve issues.
• Prepare reports and summaries for management.
• Preparing reports and summaries for management.
• Managing social media profile.

Skills

Excellent organizational skills

Effective communication

Customer service skills

Claims processing knowledge

Job description

We are seeking a detail-oriented and detailed Personal Assistant to join our team, specializing in corporate insurance with a focus on claims management and client servicing. This role is integral to ensuring smooth operations within our insurance division by providing exceptional support to our corporate and individual clients.

In this role, you will be responsible for processing and managing claims, handling documentation, and coordinating with clients and insurers. You will maintain accurate records, process paperwork efficiently, and support the claims lifecycle, ensuring timely resolution and client satisfaction. Additionally, you will work closely with our team to address the unique needs of individual clients, delivering high-quality, personalized service.

Key responsibilities

• Reviewing, organizing, and submitting insurance claims (Online).
• Acting as the primary point of contact for client inquiries, guiding them through claim status, policies, and coverage options.
• Providing administrative support for policy renewals, endorsements, and servicing requests.
• Maintaining updated client records, files, and correspondence (Softcopy).
• Coordinating with internal teams and external insurers to resolve issues promptly.
• Preparing reports and summaries for management and supporting in periodic audits and compliance reviews.
• Managing social media profile

The ideal candidate will have excellent organizational skills, a high degree of accuracy, and the ability to communicate effectively with clients and team members. Previous experience in insurance or claims processing is advantageous, but strong customer service and administrative skills are essential. This role offers an opportunity to develop expertise in corporate insurance in a dynamic, client-focused environment.