Permanent Training Administrator & Customer Service Executive at Bukit Merah, Up to $3,500 (Fle[...]

SUCCESS HUMAN RESOURCE CENTRE PTE. LTD.; Singapore; Hybrid; SGD 20,000 - 60,000; Full time

Job summary

A prominent training and education provider in Singapore is seeking an administrative coordinator to manage logistics for training courses and provide excellent customer service to clients and learners. The ideal candidate should have at least 2 years of experience in administration, a strong attention to detail, and proficiency in Microsoft Office. The role offers a salary of up to $3,500 and requires flexibility to occasionally work on weekends. Interested candidates should email their resumes in MS Word format.

Qualifications

• Minimum O-level required.
• 2+ years of experience in administration/data-entry role, ideally in a training or education organization.
• Strong attention to detail and accuracy in data entry, record keeping, and document management.
• Excellent customer service skills for engaging with learners and corporate clients.
• Good organizational and time-management skills to handle multiple courses and deadlines.
• Proficient in Microsoft Office (Excel, Word, Outlook) and comfortable with databases/spreadsheets.
• Good communication skills in English; additional languages are a plus.
• Proactive and flexible team player willing to assist with out-of-hours scheduling if required.

Responsibilities

• Coordinate logistics for each training course including registration, venue setup, and attendance tracking.
• Perform data entry and maintenance for various records including attendance and funding claims.
• Provide customer service to learners and corporate clients, handling inquiries and clarifying course details.
• Liaise with corporate clients to schedule course runs and manage changes.
• Support business development strategy to grow corporate training segment.
• Identify new corporate clients through research and networking.
• Collaborate with the training team to ensure smooth course execution.
• Assist with stakeholder communications and feedback collection.
• Maintain databases/spreadsheets for courses, clients, and utilisation.
• Support marketing and business development activities.

Job description

Responsibilities

• Coordinate logistics for each training course (class size ~20 people) including pre‑course registration, venue setup, materials preparation, attendance tracking and post‑course follow‑up.
• Perform meticulous data entry and maintenance: course participant lists, attendance records, assessments, feedback forms, invoicing data, funding claims etc.
• Provide frontline customer service to learners and corporate client contacts: handle enquiries (phone/email/WhatsApp), clarify course details, registration processes, funding eligibility (SkillsFuture credit etc.), and resolve issues promptly.
• Liaise with corporate clients to appoint and schedule course runs: understand client requirements, propose course dates, manage changes/rescheduling, ensure client satisfaction.
• Support the company’s business development strategy to grow the corporate training segment.
• Identify potential new corporate clients through research, networking and referrals.
• Collaborate with the training team and trainers to ensure smooth execution of each course: confirm trainer availability, compile participant materials, arrange A/V/logistics.
• Assist with stakeholder communications: send reminders to participants, issue certificates, collect feedback, compile course reports.
• Maintain accurate databases/spreadsheets of courses, clients, participants, funding claims, enrolment capacity and utilisation.
• Support marketing and business development as needed: update course schedules on website/portal, prepare client proposals or briefing packs.
• Ensure compliance with regulatory/funding requirements under SkillsFuture, and maintain confidentiality and accuracy of all records.

Period

• Permanent

Salary

• Up to $3,500

Working hours

• Mon – Fri, 10am - 6pm (Flexible hours/WFH). Might have to report during weekend once a month (OIL will give given) at training venue

Location

• Bukit Merah

Requirements

• Minimum O‑level
• Proven experience in administration/data‑entry role (2+ years), ideally in a training or education organisation.
• Extremely strong attention to detail and accuracy in data entry, record keeping and document management.
• Excellent customer service skills: able to engage professionally with both individual learners and corporate clients.
• Good organisational and time‑management skills: able to juggle multiple courses, participant groups, deadlines and stakeholders.
• Proficient in Microsoft Office (Excel, Word, Outlook) and comfortable working with databases/spreadsheets. Familiarity with CRM or training‑management systems is a plus.
• Good written and verbal communication skills in English to liaise with native English‑speaking clients; additional language(s) are a plus.
• A proactive, flexible team‑player mindset; willing to assist with occasional out‑of‑hours scheduling or weekend course coordination if required.

Interested applicants, kindly email your detailed resume MS Word format is preferred:

[e-mail] (Registration No. R2197670)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)

160 Robinson Road, #13-07/08/09 SBF Center, Singapore 068914

T: 6337 3183 | W: www.successhrc.com.sg