Permanent Part-Time Front Desk Coordinator / Customer Services Officer: 4 Days/Week, 5:00PM - 1[...]

Society for the Prevention of Cruelty to Animals, Singapore; Singapore; On-site; SGD 60,000 - 80,000; Part time

Job summary

An animal welfare organization in Singapore is looking for an Animal Support Officer (ASO) to manage general administration and the 24-hour emergency hotline. The ideal candidate will have excellent communication skills, a passion for animal welfare, and the ability to provide exceptional customer service. This role is part-time, requiring availability for at least one weekend day. Interested candidates should send their resumes and cover letters to [e-mail].

Qualifications

• Passion for animal welfare.
• Experience in customer service is an added advantage but not compulsory.
• Retirees are welcome to apply.

Responsibilities

• Managing customers at the reception and handle general enquiries.
• Processing basic transactions such as adoption and surrender fees.
• Screening emergency and non‑emergency calls and enquiries.
• Prioritising animal rescues according to risk and urgency.
• Upholding high service delivery standards.

Skills

Excellent communication skills

Fluency in written and spoken English

Strong interpersonal skills

Excellent customer service delivery

Meticulous and detail oriented

Team player who can make swift decisions

Job description

Job Description:

The Animal Support Officer (ASO) is responsible for handling general administration, manning the SPCA’s 24‑hour emergency hotline and managing customers at the reception. The ASO plays an important role in upholding excellent service delivery standards and ensuring swift responses to emergencies.

Work Type: Permanent Part-Time

Work Hours: 4 Days/Week, 5:00PM – 10:00PM (Must work at least one weekend day)

The responsibilities include and are not limited to:

• Managing customers at the reception and handle general enquiries via telephone or in person.
• Disseminating important information and support other departments with administrative work and call transfers.
• Supporting general facilities management by ensuring all access doors are closed after office hours.
• Processing basic transactions such as collection of adoption and surrender fees, donations, sale of merchandise etc.
• Screening a large volume of emergency and non‑emergency calls, enquiries, cruelty cases, surrenders and animal claims.
• Prioritising animal rescues according to level of risk and urgency using guidelines provided and mobilise Rescue Officers to attend cases.
• Monitoring SPCA’s Whatsapp account actively to highlight and log cases for further action.
• Escalating important cases and emergencies to the Operations Manager and Operations Director accordingly.
• Upholding high service delivery standards.

Others

• Provision of support for ad‑hoc events and SPCA‑led projects.

Job Requirements

• Excellent communication skills and fluency in written and spoken English.
• Passion for animal welfare.
• Meticulous and detail oriented.
• Team player who can make swift decisions.
• Strong interpersonal skills and excellent customer service delivery.
• Experience in customer service is an added advantage but not compulsory.
• Retirees are welcome to apply.

Interested candidates please send your resume with a cover letter and expected salary to [e-mail].

Please note that for all positions, you must be prepared to travel to 50 Sungei Tengah Road. Please check to make sure that the distance is not too far for you to travel before applying.

We regret that only short‑listed applicants will be notified.