Admin & Customer Service Executive

SUCCESS HUMAN RESOURCE CENTRE PTE. LTD.; Singapore; Hybrid; SGD 60,000 - 80,000; Full time

Job summary

A leading human resource consultancy in Singapore is seeking an experienced Admin cum Customer Service Executive. This role supports immigration operations by managing documentation and liaising with clients throughout the application process. Candidates should have at least 2 years of relevant experience, strong attention to detail, and proficiency in Mandarin. The position offers competitive salary and a hybrid work model, with benefits including annual leave and birthday allowance.

Benefits

13 days Annual Leave

1 day Birthday Leave

14 days Medical Leave

3 days Compassionate Leave

S$150 Birthday Allowance

Qualifications

• Minimum 2 years of experience in an administrative or operations role handling documents.
• Ability to work independently with minimal supervision.
• Experience in a client servicing or professional services environment preferred.

Responsibilities

• Act as a primary contact for clients, providing updates on application matters.
• Review and manage a high volume of immigration documents.
• Support consultants in end-to-end application processes.

Skills

Attention to detail

Independent work

Customer service experience

Organisational skills

Proficiency in Mandarin

Tools

Microsoft Office

Document management systems

Job description

Job Overview

• Permanent
• Up to S$3,200
• Monday to Friday, 9am–6.30pm
• Raffles Place / WFH

Job Responsibilities

We are seeking an experienced and detail-oriented Admin cum Customer Service Executive to support our immigration consultancy operations. This role is suited for candidates who are comfortable handling complex cases, managing a high volume of documentation independently, and liaising confidently with clients throughout the application lifecycle.

• Act as a primary point of contact for assigned clients, providing clear and professional updates on application matters
• Review, organise, and manage a high volume of immigration documents with strong accuracy and compliance focus
• Support consultants in end-to-end application processes, including submissions and follow-ups
• Identify missing or inconsistent information and proactively flag issues before submission
• Perform administrative duties including data entry, filing, scanning, and document control
• Coordinate closely with internal stakeholders to ensure smooth and timely application workflows

Location

1. Raffles Place / WFH
2. Primarily work-from-home
3. Required to report to office during submission periods (approximately 6 days per month)

Working Hours

• Monday to Friday, 9:00am to 6:30pm

Salary

• Up to S$3,200 (commensurate with experience)

Benefits

• 13 days Annual Leave
• 1 day Birthday Leave
• 14 days Medical Leave
• 3 days Compassionate Leave
• S$150 Birthday Allowance

Requirements

• Minimum 2 years of experience handling a high volume of documents in an administrative or operations role
• Strong attention to detail and ability to work independently with minimal supervision
• Prior experience in customer service, client servicing, or professional services environment preferred
• Able to speak, read, and write Mandarin (to liaise with Mandarin-speaking clients)
• Proficient in Microsoft Office and document management systems
• Organised, responsible, and able to prioritise work effectively in a fast-paced environment

How to Apply

Please email your detailed resume (MS Word format preferred) to [e-mail] (Reg No: R2197670). Applications must not exceed 1 Mb.

We thank all applicants for their interest but regret to inform that only shortlisted candidates would be notified.