*PERM- Urgent* Operation Manager - ($5500-$6000) #NJE

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading retail company is seeking a manager to spearhead the launch and management of outlets in Singapore and Kuala Lumpur. The ideal candidate will establish supplier relationships, optimize product quality, manage the P&L, and handle staff training and motivation to enhance operational efficiency and customer engagement. This role involves collaborating with headquarters for R&D and ensuring compliance with quality standards.

Responsibilities

• Spearhead the launch and management of the Singapore outlets and managing Malaysia outlet in KL.
• Establish supplier relationships, optimizing product quality and cost effectiveness.
• Collaborate with the wholesale team for franchise market set up, providing insights and data.
• Partner with HK HQ for R&D for regional seasonal drinks across regions.
• Implement streamlined SOPs to improve operational efficiency.
• Manage the P&L of the stores.
• Plan events, budget, and coordinate to increase brand visibility and customer engagement.
• Handle hiring with HR.
• Conduct regular audits and compliance checks to ensure adherence to service and product quality standards.
• Provide operational training across café staff.
• Coach store in-charges to better manage their teams.
• Motivate team members to achieve individual goals and improve KPIs.
• Assist with store operations.

Job description

Responsibilities

• Spearhead the launch and management of the Singapore outlets and managing Malaysia outlet in KL
• Established supplier relationships, optimising product quality and cost effectiveness.
• Collaborated with the wholesale team to support franchise market set up, providing insights and data
• Partnered with HK HQ to R&D for regional seasonal drinks across regions
• Implemented streamlined SOPs, improving operational efficiency
• Managing the P&L of the stores
• Event planning, event budgeting and coordination, increasing brand visibility and customer engagement
• Handling hiring with HR
• Regular audit and compliance check to ensure adherence to service & product quality standards
• Operational training across café staffs
• Coaching and grooming store in-charges to help them manage their team better
• Motivating all team members to achieve individual goals and obtain better KPI
• Assisting with store operations