Perm Patient Service Associate (Home Care Department, Backend Office) #HZT

Recruit Express Pte Ltd.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A healthcare recruitment agency in Singapore is seeking a Patient Service Associate for their Home Care Department. This role involves managing health service inquiries, conducting client assessments, and collaborating with various partners for effective service delivery. Candidates should have a Higher Nitec or Diploma in Health Management and relevant experience is preferred. The position offers the opportunity to engage closely with clients and contribute to community service improvements.

Qualifications

• Minimum Higher Nitec or Diploma in relevant fields.
• Prior relevant healthcare PSA experience preferred.
• Good understanding of community services advantageous.

Responsibilities

• Ensure smooth delivery of services with stakeholders.
• Manage inquiries and coordinate health services.
• Conduct home visits and follow-ups with clients.
• Engage with social and health partners for care programs.

Skills

Healthcare knowledge

Communication skills

Customer service

Education

Higher Nitec or Diploma in Health Management and Promotion

Job description

Perm Patient Service Associate (Home Care Department, Backend Office) #HZT

Singapore | Posted: Nov 05, 2025

• Work closely with internal stakeholders to ensure the smooth delivery of services
• Manage inquiries on company's Health services and coordinate requested services
• Assess customer needs using screening tools and recommend suitable company's Health service packages
• Collaborate with company's Health divisions and external partners on service referrals, submit referral forms, and ensure follow-up on action points
• Conduct regular home visits and telephone follow-ups to engage with clients
• Collaborate with social and health partners to recommend appropriate care programs
• Counsel and educate caregivers on providing effective care, support, and available financial assistance
• Work closely with the Operations and Nurse Manager on client discharge from services
• Participate in regular program development and evaluation to improve service offerings
• Lead or participate in initiatives aimed at driving revenue growth and increasing service utilisation

Requirements:

• Min Higher Nitec or Diploma in Health Management and Promotion or any relevant field
• Prior relevant healthcare PSA experience will be an advantage.
• Good knowledge of various community services and support in the community setting will be an advantage

Interested candidate, kindly send a copy of your resume to: [e-mail]

Jessica Fong Zhi Tong [R1879124]

Email Address: [e-mail]

Recruit Express Pte Ltd

EA Licence No: 99C4599