Perm Night Shift Customer Service Rep [Govt] - SPJT

SCIENTEC CONSULTING PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading consulting firm in Singapore is seeking a Customer Service Representative for a government project. The role involves handling calls, emails, and LiveChat, providing timely solutions to the public. Eligible candidates should be Singaporean and have a passion for customer engagement. This position offers a fixed night shift with a gross salary of up to $3,200 per month, along with yearly bonuses and comprehensive medical coverage.

Benefits

14 days Annual Leave

1 Birthday Leave

Comprehensive Medical & Dental Coverage

Valuable experience in customer service

Fixed night shift

Yearly performance review & comprehensive training provided

Qualifications

• Singaporean only.
• Empathetic, detail-oriented, and passionate about customer engagement.

Responsibilities

• Serve as the first point of contact for the public via calls, emails, and LiveChat.
• Provide accurate information on services, processes, and inquiries.
• Troubleshoot and resolve issues, escalating complex cases when needed.
• Maintain clear and accurate records of customer interactions.
• Collaborate with internal teams to enhance customer experience.
• Contribute to a government initiative that benefits the wider community.

Skills

Empathy

Attention to detail

Customer engagement

Job description

Perm Night Shift Customer Service Representative (Government Project)

Location: LabradorPark MRT (10 mins walk)

Gross Salary: Gross Up to $3,200 + Yearly Bonus

Leave: 14 days Annual Leave + 1 Birthday Leave + Comprehensive Medical & Dental Coverage

Working Days & Hours: 3–4 days per week as per roster assigned, 9pm to 9am fixed

Contract Period: Up to 6 months to 12 months renewable

About the Role

We’re seeking a Customer Service Representative to support the government project. In this role, you’ll handle calls, emails, and LiveChat from the public, provide timely solutions, and ensure every interaction leaves a positive impression. This is a great opportunity to gain hands‑on experience in a stable, impactful project while building your career in customer service.

Key Responsibilities

• Serve as the first point of contact for the public via calls, emails, and LiveChat.
• Provide accurate information on services, processes, and inquiries.
• Troubleshoot and resolve issues, escalating complex cases when needed.
• Maintain clear and accurate records of customer interactions.
• Collaborate with internal teams to enhance customer experience.
• Contribute to a government initiative that benefits the wider community.

Requirements

• Singaporean only
• Empathetic, detail‑oriented, and passionate about customer engagement

Why Join Us?

• Stable government‑backed project
• Valuable experience in customer service
• Supportive team environment
• Fixed night shift
• Yearly performance review & comprehensive training provided

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All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.

Thong Jia Qian (Joyce) - R1981781

ScienTec Consulting Pte Ltd – 11C5781