Perm Night Shift Customer Service Rep Govt

ScienTec Consulting; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A consulting firm in Singapore is looking for a Customer Service Representative for a government project. This position involves handling calls, emails, and LiveChat to assist the public. Candidates should be empathetic and detail-oriented, with a passion for customer engagement. The role offers a fixed night shift schedule and valuable experience in customer service.

Benefits

14 days Annual Leave

Comprehensive Medical & Dental Coverage

Yearly Bonus

Yearly performance review

Comprehensive training provided

Qualifications

• Empathetic, detail‑oriented, and passionate about customer engagement.

Responsibilities

• Serve as the first point of contact for the public via calls, emails, and LiveChat.
• Provide accurate information on services, processes, and inquiries.
• Troubleshoot and resolve issues, escalating complex cases when needed.
• Maintain clear and accurate records of customer interactions.
• Collaborate with internal teams to enhance customer experience.
• Contribute to a government initiative that benefits the wider community.

Job description

Overview

Perm Night Shift Customer Service Representative (Government Project)
Location: LabradorPark MRT (10 mins walk)
Gross Salary: Gross Up to $3,200 + Yearly Bonus
Leave: 14 days Annual Leave + 1 Birthday Leave + Comprehensive Medical & Dental Coverage
Working Days & Hours: 3–4 days per week as per roster assigned, 9pm to 9am fixed
Contract Period: Up to 6 months to 12 months renewable

About the Role

We're seeking a Customer Service Representative to support the government project. In this role, you'll handle calls, emails, and LiveChat from the public, provide timely solutions, and ensure every interaction leaves a positive impression. This is a great opportunity to gain hands‑on experience in a stable, impactful project while building your career in customer service.

Key Responsibilities

• Serve as the first point of contact for the public via calls, emails, and LiveChat.
• Provide accurate information on services, processes, and inquiries.
• Troubleshoot and resolve issues, escalating complex cases when needed.
• Maintain clear and accurate records of customer interactions.
• Collaborate with internal teams to enhance customer experience.
• Contribute to a government initiative that benefits the wider community.

Requirements

• Singaporean only.
• Empathetic, detail‑oriented, and passionate about customer engagement.

Why Join Us?

• Stable government‑backed project.
• Valuable experience in customer service.
• Supportive team environment.
• Fixed night shift yearly performance review & comprehensive training provided.

Consent and Privacy

By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec's Privacy Policy.

• Contact you about potential opportunities.
• Delete personal data as it is not required at this application stage.
• All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.

ScienTec Consulting Pte Ltd – 11C5781