People Operations Assistant (12 month Fixed Term Contract)

Informa Group Plc.; Singapore; On-site; SGD 36,000 - 48,000; Full time

Benefits offered by this job

Salary commensurate with experience

20 days annual leave

Hybrid work option

Healthcare insurance

Professional development

Job summary

Taylor & Francis Group in Singapore seeks an entry-level People Operations Assistant to support employees through onboarding, queries, and milestones. You’ll work with modern systems, collaborate across teams, and help create a positive workplace culture.

No prior HR experience is required—just a passion to learn and help others with strong communication in English and Mandarin. The role offers in-person collaboration at Bugis Junction Towers with flexible balance.

Qualifications

• Genuine passion for customer service
• Meticulous attention to detail
• Strong IT skills and adaptability
• Speed and efficiency
• Excellent communication skills
• Fluency in English and Mandarin essential for this role (APAC)

Responsibilities

• Delivering exceptional customer service to employees across all their workplace needs
• Managing employee queries with speed, accuracy, and care
• Supporting key employee milestones from onboarding to career transitions
• Working with innovative systems to streamline processes and improve experiences
• Collaborating with teams to solve challenges and implement improvements
• Contributing to projects that shape how we support our people

Skills

Customer service

Attention to detail

IT skills

Communication skills

English Mandarin

Job description

• Full-time

Company Description

Informais a leading academic publishing, business intelligence, knowledge and events business, creating unique content and connectivity for customers all over the world. It is listed on the London Stock Exchange and is a member of the FTSE 100.

Taylor & Francis Groupproduces high quality, peer reviewed books and journals. We produce unique, trusted content by expert authors, spreading knowledge and promoting discovery globally. We aim to broaden thinking and advance understanding, providing academics and professionals with a platform to share ideas and realise their individual potential.

Our purpose is to foster human progress through knowledge. We strongly believe that this requires us to encourage and examine different ideas and voices, so that any work that meets our exacting levels of quality deserves to be included in our publications. This requires open minds, the opportunity for robust debate, and the courage to defend perspectives that stand up to scrutiny, even if they conflict with our personal beliefs or values. Because that’s the only way to find the best obtainable version of the truth and, ultimately, foster human progress. If you agree, then we’d love to hear from you.

Job Description

Join Our HR Team as a People Operations Assistant - Entry Level Opportunity!

Transform Employee Experiences Every Day

Are you passionate about making a real difference in people's working lives? We're looking for aPeople Operations Assistantwho will be at the heart of supporting our employees through every stage of their journey with us. This isn't your typical administrative role - you'll be the friendly face and helpful voice that turns potentially stressful situations into positive experiences.

In this role, you'll be solving problems, answering questions, and ensuring our people feel supported and valued. Whether someone is starting their first day, celebrating a promotion, or navigating a life change, you'll be there to guide them through the process with care and expertise. You'll work with cutting-edge systems, collaborate with teams across the business, and see firsthand how your work contributes to creating an exceptional workplace culture.

The best part?We believe in growing our own talent. If you have the right attitude and core skills, we'll provide all the training and development you need to excel. No prior HR experience required - just bring your passion for helping others and your eagerness to learn.

Ready to Start Your Career Journey?

If you're excited about the prospect of making a real difference in people's working lives and want to join a team that values growth, learning, and exceptional service, we'd love to hear from you.

We welcome applications from candidates at all career stages - if you have the right attitude and core skills, we'll provide the rest.

Closing Date:Applications will close on 22 Sep 2026

What You'll Be Doing:

• Delivering exceptional customer serviceto employees across all their workplace needs
• Managing employee querieswith speed, accuracy, and genuine care
• Supporting key employee milestonesfrom onboarding to career transitions
• Working with innovative systems to streamline processes and improve experiences
• Collaborating with teamsto solve complex challenges and implement improvements
• Contributing to projectsthat shape how we support our people

Why You'll Love Working With Us:

• Full training provided- we'll teach you everything you need to know
• Career development opportunities- grow your skills and advance your HR career
• Supportive team environment- work alongside experienced professionals who want to see you succeed
• Meaningful impact- see how your work directly improves people's working lives
• Modern systems and tools- work with the latest technology to deliver great service

Qualifications

What We're Looking For:

Essential qualities that matter most to us:

• Genuine passion for customer service- you light up when helping others succeed
• Meticulous attention to detail- accuracy matters when dealing with people's careers
• Strong IT skills and adaptability- comfortable with technology and excited to learn new systems
• Speed and efficiency- able to work at pace while maintaining quality
• Drive for results and initiative - you think beyond the task to understand the bigger picture
• Excellent communication skills- warm, professional, and clear in all interactions
• Fluency in both English and Mandarin (spoken and written) is essential for this role - as you will be supporting the entire APAC region—including Singapore, China, Australia, New Zealand, Malaysia, Japan, South Korea, Thailand, Indonesia, the Philippines, Hong Kong, and Taiwan—and will be required to manage HR documentation and communications in both languages
• Hunger to learn and grow- eager to develop new skills and take on challenges

Additional Information

What we offer in return:

• Salary commensurate with experience, plus incentive bonus
• An excellent work/life balance culture
• 20 days (prorated for your first year) annual leave per year plus a day off for your birthday
• 3 additional discretionary days off during the holiday season at the end of the year
• 4 paid volunteering days each year
• Under the local company’s healthcare insurance plan with an option for the participation of other family members at the employee’s expense
• Employee assistance programme – offering 24/7 well-being support
• Share Match – Plan that matches every share purchased with two free shares.
• Annual health screening, optical and dental care

Additional Information:

• This role is open tocandidatesbased in Singapore.You must havethe right to work in Singapore.
• We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces – like at conference – you get the flexibility and support to work from home or remotely.
• The successful candidate will be able to utiliseour balanced working model. We ask that candidates live within acommutable distance of our office in Bugis Junction Towers, Singapore, to ensure that as a balanced worker they can make it to our office locations to collaborate as required. There is an expectation for a minimum of 3 days per week in-person time.
• Relocation support is not provided for this role.
• This is a 12-month fixed term contract role.

We want all our candidates to shine in our recruitment process. Please let us know if there is anything we can do to ensure you are able to show us your best self. This could include having the application form in a different format, more time for questions, or anything else – please ask us, we are happy to be flexible! Please contact [e-mail]

Being Yourself at Taylor & Francis

If you’re excited about working with Taylor & Francis to foster human progress through knowledge, we invite you to apply even if your existing skills and experience don’t fit every item listed above. At Taylor & Francis, we are at our best and most successful when colleagues can be themselves and contribute regardless of their identity or background. Our goal is to empower you with the resources, incentives, and flexibility you need to enjoy success at work and to live a healthy, balanced life.

Taylor & Francis is proud to be an Equal Opportunity Employer. We believe in and value diversity of people and thought, fostering a supportive and inclusive environment where all colleagues can learn and succeed as their true selves. Taylor & Francis recruits, develops, and retains colleagues without regard to any protected personal characteristics or other non-merit-based factor.

If you have a disability, or face another barrier, and would like to request an adjustment to assist your participation in the hiring process and/or in the advertised position, please [e-mail] request will be reviewed and considered in the strictest confidence.

We genuinely care about our colleagues, promoting work-life balance, wellbeing, and flexible working. We believe that the skills and experience you bring to Taylor & Francis are invaluable. We want you to have the opportunity to develop your abilities, and to innovate and develop in areas which you are passionate about. To find out more about our business and the great career opportunities please go to our Careers Site: http://www.taylorandfrancisgroup.com/careers

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