PEOPLE & CULTURE MANAGER

RAFFLES SENTOSA SINGAPORE; Singapore; On-site; SGD 80,000 - 110,000; Full time

Job summary

A luxury hospitality company in Singapore is seeking a People & Culture Manager to oversee employee engagement, talent acquisition, and compliance with HR best practices. The ideal candidate has over 8 years of HR experience, including 3 years in a managerial capacity, and demonstrates strong leadership and communication skills. You will be responsible for fostering a positive workplace culture aligned with company values, driving performance appraisals, and ensuring compliance with local regulations. A strong knowledge of Singaporean labour laws is essential.

Qualifications

• Minimum of 8 years of progressive HR experience, with at least 3 years at managerial level.
• Strong knowledge of Singapore labour laws, industrial relations, and employment visa requirements.
• Up-to-date on HR trends and best practices.

Responsibilities

• Champion the company's values and ensure they are embedded in all policies.
• Drive strategic recruitment to ensure the right talent in the right roles.
• Coordinate employee engagement activities to enhance workplace culture.
• Lead the performance appraisal process ensuring alignment with business strategy.
• Act as a trusted advisor on employee relations matters.

Skills

Leadership

Conflict resolution

Interpersonal communication

Organisational skills

Multicultural awareness

Proactive adaptation

Education

Bachelor's degree in Human Resources or related field

Job description

JOB SUMMARY

As the People & Culture Manager, you will be the custodian of the company culture and a strategic partner to the leadership team. You will lead the People & Culture function with a focus on creating a meaningful employee experience that reflects the values of Accor and Raffles Sentosa. This role encompasses talent acquisition, development, performance, engagement, and well-being, ensuring that every Heartist feels trusted, valued, and inspired to deliver exceptional guest experiences.

You will drive initiatives in employer branding, employee engagement, and diversity & inclusion, while ensuring compliance with local legislation and HR best practices. With a strong focus on learning, growth, and recognition, you will shape an environment where innovation, collaboration, and excellence thrive.

WHAT YOU WILL BE DOING:

Culture & Engagement

• Champion the Raffles Sentosa and Accor values, ensuring they are embedded in all policies, processes, and practices.
• Foster a culture of trust, recognition, and empowerment, where every Heartist feels engaged and valued.
• Lead initiatives to strengthen diversity, inclusion, and well-being, ensuring a safe and equitable workplace.
• Coordinate employee engagement activities, CSR initiatives, and internal communication to enhance workplace culture.

Talent Acquisition & Employer Branding

• Drive strategic recruitment and selection to ensure the hotel has the right talent in the right roles.
• Build and maintain partnerships with local institutions, while leveraging social media and employer branding platforms.
• Oversee onboarding and induction programs to create an engaging experience for new Heartists.
• Implement retention strategies to minimise turnover and build a strong succession pipeline.

Learning & Development

• Partner with the Learning & Development Manager to identify training needs and design impactful learning journeys.
• Ensure each Heartist has a personal development plan and access to growth opportunities.
• Support leadership in talent assessments, succession planning, and career development conversations.

Performance & Recognition

• Lead the annual performance appraisal process, ensuring alignment with business strategy.
• Support leaders in providing ongoing coaching and feedback.
• Drive reward and recognition programs to celebrate milestones, achievements, and guest feedback.

Policies, Compliance & Employee Relations

• Ensure compliance with local labour laws, employment regulations, and Accor policies.
• Act as a trusted advisor to leaders on employee relations matters, resolving issues with fairness and integrity.
• Oversee compensation and benefits benchmarking, ensuring competitiveness and internal equity.
• Build harmonious union and labour relations through effective communication and collaboration.

Strategic HR Leadership

• Provide insights and recommendations to support business goals through workforce planning and HR analytics.
• Manage confidential and sensitive HR information with professionalism and discretion.
• Lead the People & Culture team, ensuring effectiveness, development, and alignment with the hotel’s strategic priorities.

YOUR EXPERIENCE AND SKILLS INCLUDED:

Knowledge and Experience

• Bachelor’s degree in Human Resources or related field.
• Minimum of 8 years of progressive HR experience, with at least 3 years at managerial level.
• Strong knowledge of Singapore labour laws, industrial relations, and employment visa requirements.
• Up-to-date on HR trends, best practices, and future workplace strategies.

Competencies

• Strong leadership with a coaching mindset and the ability to inspire and influence across all levels.
• Excellent interpersonal and communication skills, with multicultural awareness.
• Skilled in building trust, resolving conflicts, and managing complex employee relations cases.
• Strong organisational skills with the ability to multitask and prioritise in a dynamic environment.
• Proactive, innovative, and adaptable to change.
• High integrity, self-motivation, and resilience.
• Ability to balance strategic thinking with hands-on operational execution.