Payment Operations Specialist - Electronic Banking Products

OCBC (Singapore); Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading banking institution in Singapore seeks a detail-oriented Payment Operations Specialist to manage day-to-day operations of electronic banking products like ATM services and digital payments. Key responsibilities include ensuring compliance, investigating exceptions, and collaborating with IT and risk teams. The ideal candidate holds a degree in Finance or related field and has 2-4 years of banking experience with strong analytical and communication skills.

Benefits

Competitive base salary

Flexible benefits

Learning and professional development opportunities

Qualifications

• 2-4 years of experience in payment operations, preferably in banking.
• Knowledge of electronic banking products and payment processing systems.
• Understanding of regulatory requirements (AML, KYC, PCI-DSS).

Responsibilities

• Manage payment operations for electronic banking products.
• Monitor transaction flows for accuracy and compliance.
• Investigate payment exceptions and resolve inquiries.
• Collaborate with cross-functional teams to enhance operations.
• Support implementation of new electronic payment products.

Skills

Analytical skills

Problem-solving

Communication skills

Attention to detail

Team collaboration

Education

Bachelor's degree in Finance, Business Administration, IT

Tools

MS Office

Job description

WHO WE ARE: As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

Today, we're on a journey of transformation. Leveraging technology and creativity to become a future‑ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia's leading financial services partner for a sustainable future.

We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future‑ready career.

Your Opportunity Starts Here.

Job Overview

We are seeking a detail‑oriented and proactive Payment Operations Specialist to join our team. In this role, you will be responsible for the day‑to‑day operations and support of electronic banking products, including ATM services and digital payment platforms. You will ensure smooth transaction processing, compliance with regulatory standards, and continuous improvement of operational workflows.

Key Responsibilities

• Manage and oversee payment operations related to electronic banking products such as ATM transactions, debit/credit card payments, and digital payment channels (e.g., mobile wallets, online transfers).
• Monitor transaction flows to ensure accuracy, timeliness, and compliance with internal policies and regulatory requirements.
• Investigate and resolve payment exceptions, discrepancies, and customer inquiries promptly.
• Collaborate with IT, risk, compliance, and customer service teams to enhance system performance and operational efficiency.
• Support the implementation and rollout of new electronic payment products and system upgrades.
• Prepare and maintain operational reports, audit documentation, and performance metrics.
• Assist in the development and enforcement of operational controls and risk mitigation strategies.
• Stay updated on industry trends, regulatory changes, and best practices in electronic payments.
• Provide training and guidance to junior team members on payment processes and systems.

Qualifications

• Bachelor's degree in Finance, Business Administration, Information Technology, or a related field.
• Minimum 2‑4 years of experience in payment operations, preferably within a banking environment.
• Strong knowledge of electronic banking products including ATM operations, card payments, and digital payment platforms.
• Familiarity with payment processing systems, transaction lifecycle, and reconciliation processes.
• Understanding of regulatory requirements related to electronic payments (e.g., AML, KYC, PCI‑DSS).
• Excellent analytical, problem‑solving, and communication skills.
• Ability to work collaboratively in a fast‑paced, dynamic environment.
• Detail‑oriented with a strong focus on accuracy and compliance.
• Proficient in MS Office applications.

What we offer:

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry‑leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.