Patron Service Officer (Clinic Front Desk Specialist)

HEALTHY HEART TCM CLINIC PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A healthcare clinic in Singapore seeks a dedicated Patron Service Officer. This front-line role involves providing outstanding patient experiences, managing clinic operations, and supporting clinical care. The ideal candidate has strong English and Mandarin skills, a passion for helping others, and a commitment to customer service. A rewarding career in healthcare awaits, with opportunities for training and development.

Benefits

Attractive remuneration package

Comprehensive on-the-job training

Supportive team environment

Qualifications

• Minimum of Secondary School / 'O' Level education or equivalent.
• Full professional proficiency in both English and Mandarin.
• Pleasant, cooperative attitude and passion for helping others.
• Proactive, sales-sensitive mindset for promoting services.
• Self-motivated and adaptable with basic computer skills.
• Committed to working retail hours, including weekends.

Responsibilities

• Deliver outstanding patient experiences at the front desk.
• Manage clinic operations including scheduling and billing.
• Address patient inquiries, providing clear information.
• Support clinical care by dispensing medications.
• Contribute to the clinic's appearance through housekeeping.

Skills

Full professional proficiency in English

Full professional proficiency in Mandarin

Customer service orientation

Basic computer skills

Sales sensitivity

Education

Secondary School / 'O' Level or equivalent

Job description

Join Our Team: Where Care Meets Exceptional Service

We are seeking a dedicated and personable Patron Service Officer to become the welcoming heart of our clinic. In this pivotal front‑line role, you will be more than a receptionist; you will be the first point of contact, a trusted coordinator of patient care, and a key ambassador for our brand. If you thrive in a dynamic environment and are passionate about providing service that makes a real difference, we want to hear from you.

Schedule:

5 days a week, inclusive of weekends and public holidays on a rotational roster (retail hours).

We Offer:

An attractive remuneration package, comprehensive on‑the‑job training, and a supportive team environment where your contributions are valued.

Your Key Responsibilities:

• Deliver Outstanding Patient Experiences: Create a warm, welcoming, and efficient front desk environment for every patient and visitor.
• Manage Clinic Operations: Expertly handle appointment scheduling, patient registration, billing, and payment processing with accuracy and discretion.
• Be a Knowledgeable Resource: Address patient inquiries via phone and in‑person, providing clear information on services, promotions, and clinic products.
• Support Clinical Care: Accurately dispense medications and maintain inventory levels to ensure seamless patient support.
• Uphold Our Standards: Contribute to the clinic's pristine appearance through basic housekeeping and a collaborative team spirit.

Who We Are Looking For:

• A minimum of Secondary School / "O" Level education or equivalent.
• Essential Language Skills: Full professional proficiency in both English and Mandarin to effectively communicate with our diverse patient community.
• A natural ‘people person’ with a pleasant, cooperative attitude and a genuine passion for helping others.
• A proactive, sales‑sensitive mindset with the ability to positively promote clinic services and products.
• A quick learner who is self‑motivated, adaptable, and comfortable with basic computer systems.
• A team player committed to working retail hours, including weekends and public holidays.

Make Your Mark With Us:

This is an excellent opportunity to build a rewarding career in the healthcare sector. You will gain valuable experience in clinic operations, patient interaction, and healthcare administration.

To Apply:

Please submit your resume and a brief cover letter telling us why you would be a perfect fit for our team.